Night Audit
: Job Details :

Job DetailsJob LocationDelamar Mystic LLC - Stamford , CTDescriptionJOB TITLE: Night AuditREPORTS DIRECTLY TO: Front Office ManagerDEPARTMENT: Front Office DEPARTMENT HEAD: General Manager Responsibilites1. To take accountability for the total hotel operation during the overnight shift2. Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel3. To be fully aware of all hotel reservations procedures, credit policies,room rates, availability restrictions, confirmation and cancellation policies4. To be fully aware of all hotel services and facilities and be able to promote them whenever possible5. To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees6. To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures7. To supervise and direct the activities of other hotel over night staff members8. To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the Financial Controller9. Be fully conversant and be able to operate all functions of the hotel's Property Management System10. To ensure the professional handling of all late room and cancellation, no shows11. To exchange and compile Occupancy Report for the chosen hotels within the vicinity12. To have general knowledge of hotel's operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to on call Engineering Department13. To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel's standard14. To maintain communication with the Front Office by recording all relevant information in the Front Office Log Book15. To perform handover with AM Front Office Manager/Shift Leader16. Ensure that all overnight reports are compiled and distributed accurately and on time17. To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures18. To exhibit sound professional judgment, adhering to established hotel standards, when accepting any walk-in guests19. To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk20. Ensure that all Front Of House areas are kept clean and tidy creating a professional impression for all guests and employees21. To be fully aware and adhere to Health Safety and Fire