Night Auditor
SUMMARY:
Process daily audit of the hotel's financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.
RESPONSIBILITIES:
- Verify each Front Desk shift's transactions. Process credit card transactions.
- Post tax charges to all guest folios
- Finalize transactions completed during the day.
- Create and/or print required reports.
- File or transmit reports as directed.
- Verify and prepare registration cards for arriving guests
- Prepare folios for departing guests.
- Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
- Take, modify and cancel guest reservations.
- Verify, balance and review hotel suite availability.
- Check in/out guests. Perform “express checkout” duties. Verify departure dates and offer to make future reservations.
- Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
- Administer guest payment policies.
- Responsible for shift cash transactions.
- Responsible for maintaining hotel key security system. Administer guest safe deposit boxes.
- Responsible for knowing hotel emergency procedures.
- Coordinate with other departments to fulfill guest special requests.
- Communicate facilities and services to guests at check-in.
- Answer guest questions regarding local area facilities.
- Each associate will be required to follow the rules as found in the M&R Employee Handbook
- Perform other duties as assigned by management, of which employee is capable of performing