The Night Auditor responds to a wide variety of guest requests by accurately assessing the guest's needs, requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction. Perks and Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to$11, $44, or $103 per pay our PPO, HSA and HMO have you covered.In addition we offer:
- 3 weeks PTO
- Annual education allowance of up to $1,000
- Referral program
- Residential housing discount after 1 year of continuous employment
- Friends and family rates for our Hotel Properties throughout the company
What You Will Do:
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Complies with Work Rules and Standards of Conduct.
- Works harmoniously and professionally with co-workers and supervisors.
- Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
- Stores and retrieves guest luggage and packages.
- Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
- Monitors house accounts, adjusting weekly and balancing forward daily.
- Sorts shift work balancing adjustments, and charges making all necessary corrections.
- Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
- Sorts shift work balancing adjustments, and charges making all necessary corrections.
- Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
- Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
- Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.
What You Will Bring:
- High School Diploma
- Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
- Excellent customer service orientation and excellent interpersonal skills
- Excellent oral and written communication skills.
About the CompanyLEVEL Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level's growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Onni Properties, LLC ( Onni ) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. These job duties are:
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Stores and retrieves guest luggage and packages.
- Monitors house accounts, adjusting weekly and balancing forward daily.
- Sorts shift work balancing adjustments, and charges making all necessary corrections.
- Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
- Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.
Find out more about the Los Angeles County Fair Chance Ordinance at Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fai Chance Act webpage: