Location: Washington,DC, USA
Cultivate your career with Viceroy Hotel Group and be a part of two incredible hotels in Washington, DC! Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for Night Auditor. General Responsibilities Include: • Execute all registration processes revolving around arrival and departure in accordance with check-in and check-out performance standards • Work with our property management system H.I.S, and other interfaces as required • Operate/handle telephone lines • Escort incoming guests to their rooms when necessary:may need to perform bell/valet duties as well • Reconcile and complete all daily front desk agent work • Balance room posts and close day • Run accounts receivable reports • Provide next day reports for hotel • Address guest complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all matters are resolved or addressed with the proper department manager so that they can be resolved • Investigate all safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations and complete incident reports when necessary