Location: Wilmington,OH, USA
The beautiful Holiday Inn and Roberts Centre, located in Wilmington Ohio, is looking for a part-time, Night Auditor/Guest Service Representative to join our team!
The Night Auditor is a hotel front desk position with primary responsibility of customer service, posting charges, and closing out the day.
Primary Responsibilities:
The following are highlight items and not meant to be all-inclusive of this position:
* Greet, register, and assign rooms to guests of hotel
* Responsible for issuing room keys and important information to guests
* Responsible for making hotel reservations and checking hotel availability
* Verifies credit card authorization or collect cash payment for all hotel guests
* Answer hotel main telephone line and transfer to proper departments or guest rooms
* Review guest accounts and charges upon guest check-out
* Be familiar with Holiday Inn Brand Standards and requirements such as Reward Programs
* Be familiar with daily events in hotel, conference center, and restaurant
* Constant contact with housekeeping and maintenance departments with guest issues or concerns
* Ensure complete guest satisfaction
* Ensuring daily checklists are completed
* Completes any direct assignment from Manager
* Responsible for issuing and signing out Department Manager Keys
* Post Banquet charges and make necessary accounts
* Balance credit card and cash paperwork for entire day
* Process credit cards for Settlement
* Close out day for facility and print reports
* Insert information from day end reports into spreadsheets for General Manager and Ownership
Qualifications, Education, Experience, Skills, and Abilities:
* Previous hospitality/service industry experience preferred, but not necessary
* Strong oral communication skills
* Professional, courteous attitude
* Strong computer skills
* Ability to work in high paced environment
* Strong Customer Service skills
* Ability to Multitask
The Holiday Inn and Roberts Centre is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.