We offer Daily pay! Access up to 50% of your earned wages after every shift.The
SpringHill Suites by Marriott Charlotte City Center is currently hiring for
full-time and part-time Night Auditors. The hours for these positions are
11pm-7am; weekday and weekend availability is required. Complimentary parking is provided.
PRIMARY PURPOSE: To provide efficient and courteous service to each customer; accurately computing the daily income of the hotel by verifying that all customer accounts are correct and in balance by the following morning and functioning as the overnight Manager-on-Duty (MOD) in accordance with company policies and procedures
RESPONSIBILITIES- Meets and exceeds customer and team member expectations by providing service and teamwork
- Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary in accordance with company policy
- Runs computer through nightly processing sequence to reset for next day's use in balancing of applicable functions
- If applicable to hotel, audits food and beverage income posting and charges
- Audits room revenue and other income
- Reviews all credit card vouchers for proper imprints, authorizations, and correct amounts
- Processes all city ledger work to accounting
- Adheres to hotel policies and procedures
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Performs night clerk duties as Guest Service Representative in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate
- Performs such other ancillary and related duties as may be assigned by Supervisor or General Manager
- Must achieve required threshold scores according to brand and company inspections.
REQUIREMENTS- High School diploma
- 1-2 years experience working as a Hotel Night Auditor is required
- Excellent computer skills including knowledge of Microsoft Word and Excel
- Excellent math and reconciliation skills
- Experience using hotel reservation system such as FOSSE or OnQ is a plus.
- Organization skills and attention to detail
- Customer Service oriented
- Must be flexible in work hours to accommodate last minute changes in scheduling
- Must have strong interpersonal skills to engage and interact with associates and guests
JOB SETTING AND PHYSICAL DEMANDSEmployees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment. The Night Auditor must be able to quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.
DisclaimerThis job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.
EOEAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.