SUMMARY Checks front office accounting records for accuracy and, daily, summarizes and compiles information for the hotels financial records. Tracks room revenues, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotels financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Processes guest charge vouchers and credit card vouchers. Verifies all account postings and balances made during the day by front desk cashiers and agents. Monitors the status of coupons, discounts, and other promotional programs. Can function as a front desk agent especially in terms of check-in and check-out procedures. DUTIES & RESPONSIBILITIES
- Customer Service position that deals with guests, other public entities and all employees of S & K Gaming, LLC.
- Post room charges and taxes to guest accounts.
- Processes guest charge vouchers and credit card vouchers.
- Post guest charge purchase transactions not posted by the front office cashier.
- Transfers charges and deposits to master accounts.
- Verifies all account postings and balances.
- Create nightly revenue management report.
- Monitors the status of coupon, discount, and other promotional programs.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Prepares a summary of cash, check, and credit card activities.
- Summarizes results of operations for management.
- Understands principles of auditing, balancing, and closing out accounts.
- Knows how to operate posting machines, key machine, other front office equipment, computers, and computer hardware.
- Understands and knows how to perform check-in and check-out procedures.
- Understands hotel policy on guaranteed reservations and no-show charges.
- Uses proper telephone etiquette.
- Uses proper message handling procedures for guests and hotel.
- Reports any unusual occurrences or requests to the Front Desk Supervisor, Hotel Manager or Security.
- Promotes good will by being courteous, friendly, and helpful to guest, managers, and coworkers.
- Will deliver the highest level of responsive, courteous, and effective customer service.
- Always wears appropriate uniform as prescribed by company policy and maintain personal cleanliness.
- Maintain a teamwork effort.
- Periodic cleaning projects.
- Other duties as assigned.
EDUCATION and/or EXPERIENCE
- High School diploma or equivalent required.
- Computer experience required.
- Previous bookkeeping experience preferred.
CERTIFICATES, LICENSES & REGULATIONS
- Required to watch Customer Service video annually.
- Required to watch Sexual Harassment video every 2 years.
- Cash handling training is required.
- PMS (Patron Management system) training required.
- Visual 1 training is required.
- This individual will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.
- It is always the responsibility of the employee to always have all documents current and valid.