Night AuditorDepartment - Front OfficeReports to - Guest Services Manager / General ManagerWhat's the job?As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports.Your day-to-dayGuest Service
- Perform all regular Front Office duties
- Serve and build relationships with guests - ask for their feedback and show them hospitality.
- Set the hotel up for success by anticipating the coming day's guest and operational needs.
- Compile and enter data from Front Office Room Inspection forms.
- Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
- Perform pre-Breakfast duties and responsibilities.
- Perform other duties as assigned. May also serve as manager on duty or breakfast host.
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Prepare guest bills for next-day checkouts and process reservation cards
- Facilitate the deposit of guests' valuables in hotel safe
Accounting / Profit
- Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office.
- Prepare and transmit payroll information and statistics.
- Prepare and distribute the Daily Flash Report.
- Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including:
- Conduct the Night Audit in accordance with the Opal standards
- Operations Analysis & Reporting:
- Accounts Payable; Invoice Entry
- Accounts Receivable and direct billing
- End of day statistics
- Labor Management entry
- Daily Flash Report
- Competition Research
- Market Research for lead generation
- Operations statistics report - labor cost/room, etc
- Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
- Audit and balance reports from the day shifts
- Run EOD computer functions so they are complete by the end of the shift
- Balance cash drawers and record receipts
Requirements
- High school diploma or higher-level education
- 2 years Hotel front office experience with 1-year experience as Night Auditor preferred
- Must be willing to work up to 40+ hours per week with flexibility
- Must work the Night shift
- Must speak fluent English (other languages preferred)
Specific Responsibilities
- Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.
- Be proficient on the use of the property management system and be able to train front desk personnel on the system.
- Have a good understanding of all of hotel operating procedures.
- Review front office communications logs.
- Supervise delegated responsibilities and follows up.
- Be able to use all front office equipment such as credit card machine, copier and fax.
- Inform the General Manager of any unique situations, or unusual developments in front office operations.
- Handle guest complaints effectively.
- Understand the Chart of Accounts.
- Process reservations by telephone, fax, email, central reservation systems referrals, mail.
- Process reservations received from sales office and other hotel departments.
- Be knowledgeable of room types and offered rate plans.
- Fully understand hotel's franchise policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
- Record and approve daily activity reports and labor management statistics.
Optimum Attributes
- Effective communication skills
- Problem-solving skills
- Literate and tech-savvy
- Team player
- Flexibility - night, weekend and holiday shifts are all part of the job
- Experience required may vary based on size and complexity of operation
- Well-groomed and professional appearance
Performance StandardsPerformance shall be measured by the following:
- GSS Scores
- Accuracy of reporting daily revenue statistics
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.Equal Opportunity Employer