Location: West Palm Beach,FL, USA
About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.
At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.
Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!
Overview
Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you! Join our team and bring your charm and grace to create memorable moments for every guest.
The succesful candidate is responsible for performing close of day reports, and audits for the hotel Front Office. This position will account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts and running and distributing daily reports. The Night Auditor will also function as the primary contact for guests upon arrival and departure between the hours of 11 PM and 7 AM, by greeting guests at the Front Desk and processing check-in and check-out transactions.
The primary responsibilities for the Night Auditor include, but are not limited to:
* Greet guests immediately with a friendly and sincere welcome.
* Complete the registration process by inputting and retrieving information with routine efficiency from the computer system, confirming pertinent information, including number of guest rooms and room rate.
* Follow all specified procedures to audit the shift closing of all Front Office staff.
* Produce accurate and timely reports, and correctly handle all cash transactions.
* Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detailed transactions and final reports walked to accounting.
* Reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift.
* Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier's reports, guest and house accounts and telephone revenue and assisting in the preparation of all reports.
* Complete and transmit daily Management and Accounting reports and supporting documents.
* Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest's messages.
Qualifications
Associate or bachelor's degree, preferably specializing in Hospitality, Business Administration, Accounting and or related major or equivalent experience is preferred.
Must have at least one (1) or more years of related work experience, with experience in Hospitality preferred. Previous experience in Night Audit role is preferred.
In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:
* Experience in property management software.
* Microsoft Office proficiency
* Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
* Demonstrated ability to work cohesively with a team, as well as independently.
* Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
* Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
* Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
* Must have experience in all Microsoft Office suite products.