Location: Harwich,MA, USA
Guest Reception Agent
Cape Cod's only double Forbes Five-Star resort is seeking a night auditor. This person will be responsible for welcoming guests in a genuine and gracious manner, checking them in and out, and familiarizing them with the features and amenities of the resort. The role requires excellent verbal communication and organizational skills. The person must enjoy guest interaction and have ability to anticipate and accommodate guest requests. The guest reception agent must provide a warm welcome and fond farewell to guests, creating a memorable impression with each guest interaction.
The responsibilities of the guest reception agent include:
* Checking guests in and out of resort in a warm and friendly manner
* Being knowledgeable of all the features and amenities, and daily programming of the resort
* Utilizing the resort's property management system
* Providing excellent customer service
* Communicating all guest requests with appropriate departments
* Assisting booking reservations as requested
* Assisting the resort's concierge as needed
A college degree and previous experience in a luxury hotel is preferred.
Wequassett Resort and Golf Club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing and championship golf.