Night-Shift Client Service Associate (10:00PM-6:30AM)
: Job Details :

Night-Shift Client Service Associate (10:00PM-6:30AM)Job Category: SolutionsRequisition Number: MIDSH002154Posted: December 5, 2024Employment Type: Full-Time, On-siteLocationLisle, IL 60532, USADescriptionWhat You'll DoProvide exceptional customer service utilizing several audio/video communicationsystemsDeliver virtual assistance for drivers and other customers at intermodal terminalsProcess customer transactions via several modalities- primarily assisting incoming and outgoing driversPerform accurate and efficient transaction processing to maintain safety, security, and compliance within the Intermodal terminal.Maintain attention to detail while multitasking and managing agent console dutiesRemain adaptable amidst technology innovations and respond positively to rapid changes in the industryWhat You'll NeedRequiredAt least 18 years of agePossess a high school diploma or GEDAbility to pass and retain ErailSafe credentials as required by clientsWillingness to adapt to seasonal variances in workload and industry needs in a 365, 24/7 environmentDemonstrated analytical skill and problem-solving abilitiesExcellent time management and ability to multi-taskActive-listening skills with the ability to communicate empathetically and effectivelyUnwavering attention to detail, exhibiting the highest level of professionalismStrong interpersonal skills to support working collaboratively as a teamFlexible schedule to allow for extended or adjusted hours as necessary.Willingness and commitment to follow REMPREX and Client rules and regulations.Working knowledge of Microsoft Office suite of applicationsPreferredAssociate degree in a related fieldPrevious customer service or call center experienceWork EnvironmentThe CSA works in an office environment working closely and communicating with others. The position requires long periods of sitting and viewing computer screens. To perform this job's essential functions, an employee must be able to meet the physical demands of the role. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.HoursREMPREX is a 24/7/365 operation. This role may include nights, weekends and holidays if and when the employee is scheduled to work. Occasionally, the role may require travel (less than 5%) primarily for training, onboarding, and responding to emergent situations at local terminals. While this role primarily works indoors, it may require outdoor work in the aforementioned situations.Who is REMPREX?Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently.Core ValuesSafety: We commit to actively foster a healthy and injury-free environment for our employees, clients, and the communities we serve.Integrity: We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.Innovation: We challenge conventional thinking to continually improve the products and services we offer.Transparency: We say what we mean, mean what we say, and do what we say we'll do.What We OfferCompetitive compensation & a comprehensive benefits package that includes medical, dental, vision, life, disability, flexible spending, 401k + match and more!Paid Time OffComplimentary onsite fitness center in our corporate headquartersOnsite food service in our corporate headquartersEmployee Assistance ProgramEmployee Referral ProgramA conveniently located office easily accessible by public transportation and major highwaysA Diverse & Inclusive Company Culture that offers genuine teamworkReady to build your career with an industry leader?If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, and are always up for a challenge, we encourage you to explore your future with REMPREX and apply today!REMPREX is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background and drug screening.#J-18808-Ljbffr