Our client, an IT solutions provider specializing in network technologies, is seeking a NOC Manager to lead their Network Operations Center. This role involves managing a technical support team to ensure smooth NOC operations and high-quality service delivery. Key Responsibilities:
- Team Management:
- Supervise and mentor the NOC team.
- Oversee daily operations and support team development.
- Service Management:
- Resolve technical issues and monitor performance metrics.
- Manage SLAs to meet client expectations.
- Technical Oversight:
- Maintain high standards in network and VoIP support.
- Collaborate on complex issues and optimize monitoring tools.
- Process Improvement:
- Implement best practices and maintain NOC process documentation.
- Client and Internal Collaboration:
- Handle escalations and work with field technicians and clients to align services with their needs.
Qualifications:
- Proven experience in NOC management or similar technical leadership roles.
- Strong technical knowledge of network operations and VoIP systems.
- Demonstrated leadership in managing and developing technical teams.
- Excellent problem-solving and troubleshooting skills.
- Familiarity with network monitoring tools and performance metrics.
- Strong communication skills with experience in client and stakeholder management.
- Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
- Telecom experience is a big plus.
Salary is 70-100k commensurate with experience