GCTD JOB DESCRIPTIONJOB TITLE: NON-CDL OPERATOR LOCATION BRAZORIA / GALVESTON COUNTIES EMPLOYMENT STATUS: FULL-TIME, NON-EXEMPT, BENEFITS-ELIGIBLESUMMARYThe NON-CDL operator will provide transportation services in the counties in which GCTD operates, be responsible for the safe and efficient operation of vehicles, and always be required to perform professionally.REQUIRED JOB DUTIES, ABILITIES, TRAITS
- Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing prompt and courteous customer service
- Ability to express self clearly and effectively, orally and in writing
- Adherence to all GCTD policies and procedures
- Assist dispatcher, lead bus operator, managers, or directors with office responsibilities as requested
- Assist passengers on and off vehicles
- Collect and record bus fares per GCTD procedures
- Attend all mandatory programs or staff training
- Ensure that the vehicle is maintained appropriately and complies with safety standards, including completing and or submitting daily vehicle inspections, cleaning the vehicle, or any other operator duties which may be assigned
- Maintain documentation according to GCTD policies and procedures
- Notification of late arrivals and or cancellation of service, clerical work answering telephones, directing calls, and or transit scheduling
- Notify dispatcher of delays more than 10 minutes in schedule and when needed
- Notify the dispatcher, transportation manager, lead bus operator, or the director of operations immediately of problems concerning the safe and efficient operation of the vehicle, including any necessary repairs or maintenance concerns
- Notify the lead operator, manager, or office manager of any problems or complaints by the end of the business day before clocking out
- Pick up and drop off passengers according to a schedule
- Provide responsive, efficient, courteous, professional customer service and assistance to all passengers, customers, vendors, co-workers, and the public
- Provide passengers assistance when requested
- Requires ability to work collaboratively in a team setting
- Requires maintaining a DOT medical card, a Texas driver's license, reliable transportation, and continuous auto liability insurance
- Strict adherence to the professional, ethical, and legal requirements outlined in the GCTD policy and procedure manual
- Submit incident and or accident reports by the end of the business day before clocking out to the lead operator or manager
- Treat all individuals with courtesy, decency, respect, and professionalism at all times
- Will be responsible and accountable for the adherence to and promotion of the GCTD policies and procedures and will require communication with various departments and co-workers to foster, develop and continue our community partnerships as it relates to the position
- Working knowledge and ability to drive transit type vehicles
- Working knowledge of the operation of wheelchair lifts
SUPERVISION
- Receives direct supervision from the transportation manager
REQUIRED EXPERIENCE
- Attention to detail and problem-solving skills
- English proficiency
- Excellent time management skills and ability to multi-task and prioritize work
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
REQUIRED EDUCATION
- High School Diploma or GED. Extensive work experience in lieu of education may be considered
REQUIRED LICENSURE & CERTIFICATIONS
- Requires a valid Texas driver's license
- A current and valid D.O.T. medical card
- At minimum liability insurance
- No more than 3 (three) moving violations within the past 3 years
PREFERRED EDUCATION & EXPERIENCE
- Any education or experience above the required education and job duties of the position are preferred and will be evaluated as it relates to experience
WORKING CONDITIONS
- May require travel to various locations within Brazoria and Galveston Counties.
- Work hours will be assigned based on GCTD business needs and may include varied work hours, weekends, holidays, irregular hours, mornings, evenings, split shifts, and overtime
- Out of region travel may be required to attend training
- Work will be performed in the office, field, and or remote settings
SPECIAL PROJECTS
- Assist lead bus operator, manager, dispatcher, or director when requested to complete special projects and complete all assignments within a negotiated time frame
- Completion of other duties as assigned by supervisor as it relates to the program and position
ESSENTIAL JOB RELATED PHYSICAL & MENTAL REQUIREMENTS Physical:
- Ability to ascend and descend stairs
- Ability to bend, twist, kneel, stoop, and or reach for items
- Ability to detect and write effectively
- Ability to handle objects
- Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
- Ability to hear with or without aid
- Ability to move around within an office setting and or other locations as needed
- Ability to operate office equipment
- Ability to push, pull, and or squat
- Ability to remain in a stationary position for long periods
- Ability to transport, adjust, and or move items up to 50 lbs
- Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Mental:
- Ability to accept constructive criticism
- Ability to anticipate needs
- Ability to cultivate a positive working environment
- Ability to express self clearly and effectively, orally and in writing, and use ethical and professional judgment
- Ability to deal professional, ethically, and effectively with customers, co-workers, vendors, and the public to include providing professional, prompt, responsive, efficient, and courteous customer service and assistance
- Ability to maintain regular attendance
- Ability to meet deadlines
- Ability to be professional and use professional judgment 100% of the time
- Ability to multi-task and plan time efficiently 100% of the time
- Ability to perform job description and duties with minor supervision
- Ability to reason and analyze effectively
- Ability to solve practical problems as it relates to the position
- Ability to understand, communicate, and comprehend information in English
- Ability to work professionally with others 100% of the time
- Required to pass and maintain all GCTD mandatory training
- Requires ability to work collaboratively in a team setting
- Requires the ability to treat everyone professionally with courtesy, decency, and respect, fostering the GCTD code of ethics
WORKSITE ENVIRONMENTAL CONDITIONS
- Ability to work alone
- Ability to work closely with others
- Ability to work closely with customers who may have hygiene challenges
- Ability to work long and or irregular hours
- May be subjected to a hostile environment
- May be subjected to a high crime environment
- Potential exposure to tobacco products
- May be exposed to excessive noises
- May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
- May be subjected to exposure to fumes, dust, gases, and or chemicals
- May be subjected to water and or liquids
- Travel by motor vehicle, van, bus, or plane
GCTD is an equal opportunity employer and prohibits unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.