Location: San Diego,CA, USA
We are currently offering a $5,000 sign-on bonus!WHO YOU AREYou are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change. Does this sound like you? If so, we should talk.WHO WE AREEvergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.YOUR ROLEThe Nurse Care Manager is responsible for collaborating with a team of Physicians, Advanced Practice Providers, and Interdisciplinary Team members to manage an assigned patient panel and address patients' specialized needs based on their individual conditions. Your job duties will include taking full ownership of patients within your panel, with an additional focus on helping patients with kidney disease navigate the kidney care continuum and manage their additional chronic conditions. You will perform assessments to identify needs based on individual values, goals, and preferences. From this assessment, you will develop comprehensive care plans for each member. These care plans will be used to coordinate patient care delivery with Evergreen and our JV partner clinicians, network providers, contracted vendors, and community-based services.PRIMARY FUNCTIONSQuickly build trusting and empathetic relationships with patients and families to provide clinical and emotional support and foster collaboration in their care journeyAssess and identify the needs of Evergreen patients and caregivers based on values, goals and preferences, translating these into patient centric actionable care planAdhere to workflow best practices by ensuring consistent application of the workflow to streamline care management processes, improve patient outcomes and maintain complianceFollow evidence-based care management guidelines and deliver high quality, patient-centered care aligned with Evergreen Nephrology's goals and metricsCollaborate with Nephrology Partners, Primary Care Physicians, Advanced Practice Providers, Specialists, and various disciplines to create and implement integrated care plansCoordinate care across multiple providers and disciplines to ensure timely access to health services, while ensuring the patient is compliant with the nephrologist/primary care team's treatment planConduct telephonic triage assessments to evaluate patients' needsBuild trust with patients and clinical care team members through exceptional omnichannel customer serviceActively listen during patient conversations to activate personalized support for patients and provide appropriate next steps for care planningMonitor care and identify cost-effective measures, including recommendations for alternative levels of care and utilization of resourcesFacilitate patient and family/caregiver education on treatment options, advocating for the preferred treatment option so patients can make informed decisionsContinuously monitor and evaluate the effectiveness of care management plans, modifying interventions as necessary to align with Evergreen's quality and cost metricsCoordinate the interdisciplinary approach to providing continuity of care, including kidney disease progression management, utilization management, and kidney care coordination needed for outside services for patients/familiesAct as a clinical liaison for external agencies such as County CCS, non-plan facilities, outside providers, employers and/or worker's compensation carriers, and third-party administrators to ensure stakeholders are aligned with patient care plansPrepare reports, communicate program changes to appropriate staff, and develop protocols in accordance with compliance requirementsEnsure seamless transitions of care by coordinating and advocating for patients as they move between care settings, proactively addressing potential barriers and collaborating with the multidisciplinary team to ensure continuity of care, reduce readmissions and promote optimal health outcomesLeverage internal and external resources to identify and address SDOH needs and ensure patients have access to necessary support for improved health outcomesParticipate in the data collection, formulation and implementation, and monitoring of action strategies and outcomes of care or customer serviceEnsure accurate records are maintained of the care associated with each patientInterpret regulations, health plan benefits, policies, and procedures for members, physicians, medical office staff, contract providers, and outside agenciesActively participate in huddles, IDT sessions, and patient case conferencesCommendably represent Evergreen to patients, their families, and the communityRegular and reliable attendanceOther duties as assigned, including cross market coverage as neededHOW YOU QUALIFY You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative cultureYou accept that things change quickly in a startup environment and are willing to pivot rapidly on prioritiesAssociate in Nursing Degree required Current RN License is required, Compact License preferredCare management experience requiredCertified Case Manager preferredChronic and complex care management strongly preferred1 year of utilization management experience preferredExperience in specialty care including kidney care preferred3 years of clinical practice in a hospital, clinic, physician office, home care, or nursing home setting preferredAbility to work in a remote work environmentAt minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wired to the house internet (Cable, Fiber, or DSL) and hardwired to the internet device is recommendedEvergreen will provide Remote or Hybrid Home/Office employees with telephony applications and equipment to meet the business requirements for their position/jobEmployees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationPay range for this role is $103,000 to $108,000, with exact pay determined based on experience, education, demand for role, and other role-specific criteria.HOW YOU'RE SUPPORTED You will benefit from Evergreen Nephrology's exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at four weeks for full-time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance.We are proud to offer family-friendly policies that support paid parental leave and flexible work arrangements.We commit to a robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology.As an inclusive and diverse team, you will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Evergreen Nephrology's high-quality, value-based care model.Evergreen Nephrology is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Evergreen Nephrology will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window).Evergreen Nephrology is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email us for assistance. Reasonable accommodations will be determined on a case-by-case basis. Common characteristics of the people who comprise Evergreen Nephrology:Smart, detail-oriented, mission-driven, entrepreneurial, and operates with urgency