Summary
GENERAL SUMMARY:
Responsible for the development, supervision and coordination of all nursing services provided within the overall nursing services provided within acute and emergency departments. Ensures effective communication of up-to-date information within nursing services and across departments to encourage teamwork and safe patient transitions and handoffs. Provides supervision of personnel and oversight of daily operations including medical/surgical and emergency department. Ensures team members are consistent in their delivery of compassionate and exceptional patient care and service excellence through performance, quality, and behavior standards and expectations.
PRINCIPAL JOB FUNCTIONS:
- Commits to the mission, vision, beliefs and consistently demonstrates our core values
- Serves as Service Excellence champion including implementation, competencies, and hardwiring of service excellence initiatives
- Oversees formulations of goals and objectives.
- Oversees the departmental budgetary procedure to ensure proper operational and capital planning, appropriate and efficient use of resources, and consistent compliance to budgetary and fiscal controls
- Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating of staff.
- Performs service excellence must-haves to achieve an excellent patient/customer experience.
- Uses quality improvement processes, programs or outcome to help improve department operations.
- Promotes effective communication, collaboration, quality, and efficiency between departments and managers within and outside the nursing services department.
- Ensures consistent staff rounding of team members.
- Ensures consistent practice of best practices such as SBAR, AIDET, hourly rounding, post discharge, etc.
- Responsible for the overall quality of care delivered to patients including implementation, execution, follow up, and measurement through nursing services and in alignment with the overall Medical Center Quality Plan.
- Responsible for a robust communication plan for the nursing division including monthly meetings, change of shift report, physician – nursing communication, etc. to support effective and up-to-date communication.
- Serves as a connection between day and night shift, creating desired shift-to-shift teamwork and care consistency.
- Coordinates nursing schedule. Plans with Chief Nursing Officer for appropriate utilization of resources.
- Responds to and resolves concerns, problems and potential problems reported by staff, providers, and patients.
- Performs review of medication errors and provides process analysis to prevent the recurrence of errors
- Responsible to meet Critical Access Hospital (CAH) guidelines and regulations.
- Assists CNO in initiatives related to overall physician satisfaction, employee satisfaction, and patient satisfaction results in the nursing services department. Works with and through others to get positive organizational results.
- Develops orientation checklists, policies and procedures, and education for nursing staff.
- Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
- Participates in meetings, committees and department projects as assigned.
- Performs other related projects and duties as assigned.
EDUCATION AND EXPERIENCE:
Graduation from an accredited professional nursing program required. Current Registered Nurse licensure from the State of Nebraska or approved compact state of residence as defined by the Nebraska Nurse Practice Act required. Minimum of three (3) years' experience in direct patient care in a hospital setting required. Previous supervisory experience preferred.
OTHER CREDENTIALS / CERTIFICATIONS:
Basic Life Support (CPR) certification required. Bryan Health recognizes American Heart Association (for healthcare professionals), American Red Cross (for healthcare professionals) and the Military Training Network.
Advanced Cardiac Life Support (ACLS) and Trauma Nursing Course Certified (TNCC) required within one (1) year of date of hire.