Job Function/Description:
- Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
- Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
- Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
- Provide customers with updates on the status of their shipments.
- Monitor shipments to ensure they are delivered on time and in compliance with regulations.
- Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
- Provide customer service, including responding to customer inquiries, and resolving customer complaints.
- Keep records of all transactions of shipments, and maintain customer accounts.
- Develop and implement strategies to optimize operational processes.
- Collaborate with other departments to provide high quality customer service.
Skills and Specifications
- 3+ years of Freight Forwarding operation or transportation/logistics-related relevant experience
- Strong understanding of international transportation / freight forwarding industry
- Bachelor's Degree preferred, High school GED required
- Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
- Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
- Ability to prioritize, ability to shift one's focus to urgent issues while not falling behind on other duties
- Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
- Excellent problem-solving skills
- Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
- TMS and WMS system experience preferred
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THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
Pay range is $20-$25/hr with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.