Job PurposeThe primary focus of the Change Management Consultant is to help guide our clients from current state to desired future state. This person will focus on the people impacts of change, including changes to business processes, systems and technology, job roles and organization structures. This role will lead the creation and implementation of change management plans that minimize employee resistance and maximize employee engagement.Duties and Responsibilities
- Apply a structured change management approach and methodology for the people impacts of change caused by process and technology implementations.
- Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
- Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
- Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
- Develop and execute a set of actionable and targeted change management plans - including communication plans, sponsor roadmaps, coaching plans, training plans and resistance management plans.
- Support the execution of plans by employee-facing managers and business leaders.
- Be an active and visible coach to executives and leaders who are change sponsors.
- Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes.
- Identify resistance and performance gaps, and work to develop and implement corrective actions.
- Work with project teams to integrate change management activities into the overall project plan.
Qualifications, Education and ExperienceNecessary and desirable qualifications include, but are not limited to, the following:
- Bachelor's degree in Business, Organizational Development, Education or related field
- 1-4 year's experience applying change management principles and methodologies in enterprise environments
- Certification in diagnostic and assessment tools related to HR, training, and change management
- Proficient with Microsoft Office products (e.g., Word, Excel, PowerPoint)
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Exceptional communication skills - both written and verbal
- Ability to work effectively at all levels in an organization
- Excellent customer service and leadership skills
- Ability to network and cultivate a productive working relationship with corporate and global client representatives
- Ability to work effectively and collaboratively, both as a team member and independently
- Excellent active listening skills
- Strong problem-solving and root cause identification skills
- Strong analytic and decision-making abilities
- Consulting experience is an asset
- Experience in Procurement and related processes/technology is an asset
Working ConditionsWorking conditions are normal for an office environment with remote work. This role routinely uses standard office equipment such as computers and phones. Work may require some weekend and evening work.Physical RequirementsThis position may include physical demands such as the ability to intensely focus and handle stressful situations. You will primarily be working on a computer and sitting in this role. There may be travel at times up to 30%.Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.ConclusionThis job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position. Nitor Partners is an equal opportunity employer who encourages applications from all qualified applicants. We thank all applicants for their interest; however, only short-listed candidates will be contacted.