About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations. About the Position: TJFACT is seeking a System Administrator – Information Management Specialist to support our DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq. The Systems Administrator provides expert-level support for unclassified and classified systems. Generally responsible for all aspects of an enterprise network including mobile devices (mobile phones, tablets, and laptops), workstations, servers, network switches, routers, encryptors, cabling, and microwave dishes. The Systems Administrator travels to off-site locations as needed to support special projects or cover staffing gaps. Specific responsibilities may vary by location. DUTIES AND RESPONSIBILITIES:
- Responsible for testing, installing, configuring, maintaining, optimizing and upgrading various aspects of an enterprise network, including but not limited to:
- Hardware (mobile devices, thin clients, workstations, servers, hubs, bridges, switches, routers and encryption devices)
- Software (operating systems, enterprise configuration management, and analysis)
- Services (wired and wireless networks, leased circuits, and extranets) to support Wide Area Networks (WAN), Metropolitan Area Networks (MAN) and Local Area Networks (LANs).
- Responsible for: analyzing and defining network requirements
- Documenting and maintaining basic network architecture
- Network workload monitoring capacity and performance
- Diagnosing and resolving network issues
- Developing network backup and recovery procedures
- Applying and ensuring rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.
- Common tasks will include:
- Image workstations via image server
- Build images for the image server
- Verify security settings, and create scripts for automation
- Modify Active Directory settings and policies while ensuring security standards are maintained
- Manage and build Structured Query Language (SQL) databases
- Install, maintain, patch, troubleshoot, test, and document system and network hardware on the local networks
- Support customer requirements for migration to and troubleshooting of cloud based applications, data, and email
- Monitor network performance
- Troubleshoot core switches and routers
- Configure and secure new network devices
- Install infrastructure as required.
- Systems Administrator may serve as the primary point of contact for the following duties (which may be performed in person or via remote support while staffing the DT Help Desk in Controlled Access Area (CAA) and non-CAA facilities):
- issuing, repairing, and refurbishing mobile devices
- fulfilling user support requests
- setting up and supporting multimedia presentations
- setting up and supporting audio and video conferencing.
- Provide a high level of customer support for customers who need advice, assistance, and training.
- Must provide on-site “smart hands” support and data gathering for remote technicians from various backgrounds that may not align with traditional IT support (Radio, Telephone, etc.).
- If a major systems outage or recurring problem impacts customers, the Systems Administrator works with other DT team members to identify and troubleshoot the problem and communicate updates about likely resolution times to the Mission community.
- All requests for assistance and their resulting status updates and eventual resolutions are logged by the Systems Administrator for trend analysis.
- Create and maintain standard operating procedures for common systems tasks.
REQUIRED QUALIFICATIONS:
- Minimum Associates degree in Information Technology (IT) related field and two years' experience in systems administration – OR – four years' experience in systems administration is required.
- Microsoft Certified Systems Administrator (MCSA Windows Server 2016), Engineer (MCSE Core Infrastructure) or equivalent may be considered in lieu of the Associates degree.
- Cisco Certified Network Associate (CCNA), CompTIA Network+, or similar networking certification is required.
- CompTIA Security+ certification or similar is required.
- Previous Help Desk or Customer Support experience required.
- Microsoft (MS) Active Directory
- MS Windows Server 2012/2016/2019
- MS Exchange Online
- MS Systems Center Configuration Manager (SCCM) 2012
- Solutions from other vendors for data management, virtualization, consolidation, performance tuning, capacity planning, and backup and recovery (NetApp, Avamar)
- A high level of interpersonal skill is required to liaise between customer needs and higher tiers of internal technical support within Mission Iraq and at other Department of State locations.
- Requires a highly skilled individual, versatile in administering and installing client workstations (PC), servers, and data networks.
- Experience with Microsoft products including Server 2016, Exchange Online, Active Directory, Windows 10, and Office 365.
- Familiarity with Linux, Splunk, NetApps, Cisco Prime, VMware, or other common off-the-shelf (COTS) applications related to system and network management.
- Able to support configuration and maintenance of all DOS-approved operating systems.
- Active security clearance.
PREFERRED QUALIFICATIONS:
- CompTIA Cloud+ certification (or equivalent or higher) is desired.
- CompTIA A+ certification (or equivalent or higher) is desired.
BENEFITS:
- Medical, Vision and Dental Insurance
- 401-K plus match
- Paid Vacation days
- Paid holidays
- Short Term and Long-Term Disability
- Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)