Our Off Premise Coordinator will assist the Banquet Sales Manager with acquiring, maintaining and servicing Banquet customers from initial contact through execution of their party.
What do you think? Sound like your cup of espresso? Around here we say our purpose is to bring people together to celebrate the love of family and friends. If it sounds like we have our own way of looking at the world, you're right!
Meets weekly with Carryout Manager and/or General Manager to discuss upcoming week and prior Guest Metric results:
- Provide Teammate feedback
- Training completion
- GEM matrix and create focus for the week
- Review all data from DoorDash and Uber
- Review current sales and target sales
- Update carry out huddle sheets
- Other areas of focus - cleanliness, organization
- Lead a team responsible for serving food and beverages to carryout guests
- Responsible for all aspects of professional service and guests satisfaction
- Oversees proper training set up and break down of carryout
- Wears a headset and radio
Essential Functions
Must be willing and able to:
- Comprehend and follow carryout setup and stations instructions. Including check list, preorders, contracts, and inventory sheets.
- OPC should work shifts with highest GWAP until desired results are achieved. Teammate schedule must be flexible to cover these shifts. They should be able to work 36 to 40 hours a week in a carryout role. High GWAP and peak days (Friday - Sun PM)
- Teammate should be subject matter expert on following stations for carryout
- Quality Assurance
- Packaging standards (garnishes, wrapping, correct sides, labeling)
- Checking the bag chit
- Kitchen perfection on every dish
- Assembly
- All items included and wrapped
- Extra sauces
- Items bagged properly (cold and hot separate, heaviest at the bottom)
- Guest Services
- Greet all guests when they arrive with Maggiano's standard greeting
- Build good rapport with third party delivery drivers
- Provide excellent guest experiences
- Quote proper pick-up times
- Enter orders correctly into POS
- Communicate with Chefs and Managers
- Provide updates on needed supplies
- Catering orders
- Prospective busy days in the restaurant
- Preparation for holidays/events
- Provide feedback regarding schedules and teammates
- Supervise carryout team
- Menu/pricing updates
- Ensure tools used properly
- Ensure all phone orders for future dates are in ATO
- Supervise and check opening & closing duties
- Training new teammates
- Consistent training
- Set training schedule with manager
- Validate completion of Schoox modules
- Culinary experience
- POS knowledge
- Carryout/Catering menu knowledge
- Finalize certification of all teammates in each position
- Understand how to use an iPad/CFA/OLO dashboard and the POS/ATO functions
- Provide a shift wrap up for manager to put into Hot Schedules
- Complete all side work as assigned
- Present and answer questions relating to promotional offerings
- Accurately record and account for all items ordered and served
- Accurately accept payments from guests
- Secure Manager's approval regarding any voided items
- Perform more than one task at a time
- Perform calmly and effectively under pressure
- Communicate with guests clearly, patiently, courteously and with good humor