Office/Administration - Representative - Customer Service/Call Center (Entry Level)
: Job Details :

Organization Unit: Global Life Sciences Solutions USA LLC 100% onsite at 100 results way Marlborough - shift Mon-Fri 8-5Top 3 skills - salesforce/service max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applicationsResponds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. (3-5 years of experience) Call Center Representative I acts as the primary contact between the customer and Service Support. Responsible for placing/ answering telephone call inquiries and promoting an organization's products and services.Required Qualifications: Associate's degree or high school diploma/GED and 0-2 years of experiencePrior demonstrated experience working in a Customer service role.Has knowledge of commonly-used concepts practices and procedures within a particular field.Relies on instructions and pre-established guidelines to perform the functions of the job.Works under immediate supervision.Demonstrated analytical thinking/problem solving abilityAbility to think clearly and quickly and empathize in high-pressure situationsTenacity & creativity in handling customer issues