OFFICE ADMINISTRATIVE AND CUSTOMER SUPPORT
: Job Details :

Job detailsFinding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Office Administrative and Customer Support to work at a premier client in Oakwood Village Ohio 44146.Pay rate and Shiftl Job Duration: 9+ Monthl Shift: Monday to Friday 7 am to 3pml Pay Rate: $18.75/hrs. On W2.Key Responsibilities:l Responsible for client interfacing via both phone and electronic correspondence such as email for compliance related issues on export procedures.l Responsible to confirm with client terms of sale and carriage.l Responsible for problem resolution for clients & partners.l Responsible for quoting of consignments.l Responsible for communication with client on consignment status directly as well as via Transportation Management System (TMS) for all state changes of shipments including issues.l Responsible for, checking against all known shippers, and denied parties list and obtaining all related documentation.l Responsible to adhere to escalation procedure if there is a deviation from SLA and/or Standard Operating Procedures.l Follow all relevant Standard Operating Procedures, client protocols, and quality criteria in accordance with good manufacturing practices in all areas of responsibility.l Provide essential information, timely to client and internal staff.l Consignment Processing Provides quotes to customer in accordance with PSI quoting process and according to the customer's expectations.l Responsible to update all TMS systems with quote requests and process quotes.l Responsible to confirm consignments have been inspected for carriage and are in agreement with documentation provided.l Responsible to ensure dangerous goods consignments are inspected and handled per IATA/ICAO instructions.l Responsible for routing of consignments via air carrier, ocean line or ground carrier for cost effectiveness and within time perimeters established.l Responsible for arranging consignments for tender to selected carrier.l Responsible for processing AES (automatic export system) reporting to US Census.l Responsible to ensure clearance of consignments are completed and required documentation received from customs broker.l Responsible for monitoring the P & L of consignments.l Responsible for entering A/P & A/R charges information into TMS billing system within established service level agreed upon ETA's.l Documentation Responsible for creation of consignments documentation including but not limited to: Master air bill, House air bill, manifest, labels, pickup alerts, bill of ladings, and certificate of origins, dispatch letter, flight details, and enhanced security forms.l Responsible for creation of pre-alert documentation for consignments.l Responsible for uploading various documents that pertain to each shipment into all TMS systems.l Responsible for creating and submitting reports on a deadline, based on shipment data, including, volume, metrics, and accounts.l Responsible to send the brokers all documents for import shipment and confirm receipt of documents.l Good Distribution Practices Complies with Warehouse and Good Distribution policies and Standard Operation Procedures. Sorts and stores cold chain products in appropriate temperature-controlled rooms, as required.l Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department, in a FEFO/FIFO manner or as specified by the client.Qualification and Experience:-l Three years international logistics experience.l Minimum of 3 years of international logistics experience, and a proven track record of building relationships with and providing outstanding service to customers/clients.l Strong written and verbal communication.l Relationship development and management skills.l Strong organizational skills.l Ability to multi-task.l Ability to manage work and meet deadlines.l Working knowledge of Word and Excel. Knowledge of the airline and ocean industry and routing.l Logistics / Supply Chain / Cold Chain experience.l Courier / transportation experienceWhat happens next:Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't workout, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what's next in your career is what we're all about, so let's get to work.Apply to be an Office Administrative and Customer Support today!#P3#CB9545051