Location: all cities,FL, USA
Office Administrator Job Responsibilities:
* Supports company operations by maintaining office systems and supporting management staff.
* Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions.
* Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments.
* Completes operational requirements by scheduling employee appointments and following up on work results.
* Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends.
* Manages company accounts and controlling the flow of incoming and outgoing merchandise
* Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team.
* Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
* Document all inquires, requests, resolutions, and follow-up tasks
* Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
* Display a courteous and empathetic attitude to all customers
* Perform research to answer customer inquiries and requests
* Grow existing customer accounts through exceptional customer service and effective sales techniques
* Meet quantitative performance metrics as outlined
* Keep customer accounts current by updating databases during calls