Location: Gaithersburg,MD, USA
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Are you ready to be Part of Something BIGGER!Presidential Heating & Air Conditioning, a Southern Home Services Company, is looking for a dynamic-Office Administrator to join a thriving business that believes in work life balance and cares about YOU! In this role, you will be responsible for: •Answer incoming customer requests and inquiries in a professional & friendly manner •Act as a liaison between customers, technicians, salespersons & management •Schedule service and routine maintenance appointments •Maintain & update customer records based on interactions •Process invoice payments •Provide information about products and services •Troubleshoot and resolve customer issues and concerns •Develop & maintain a knowledge base of the evolving products & services that benefit our customers •Participate in in-house training on products & services needed by our customers& office software required to fulfill this position Required Qualifications: •Minimum of 2-years administrative or customer service experience in an office setting is required •Ability to easily cultivate strong rapport with customers and co-workers •Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion •Work well independently & with integrity in a structured yet relaxed environment •Enjoy patiently, empathetically helping others •Excellent written and verbal communication skills •Experience with Service Titan is a plus. Benefits: We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry. •Reliable, Year-Round Work •Weekly Paychecks •Paid Time Off and Paid Holidays •Comprehensive Medical, Dental and Vision Benefits •Health savings accounting •Flexible spending account •Employee discounts •Company paid short term life insurance •Life insurance Southern Homes Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.