Office Administrator
: Job Details :

About the Company

G Sports Physical Therapy, located in the vibrant community of Berkeley, CA, is the leading provider of physical therapy for sports injuries and orthopedic conditions. Committed to empowering people to achieve their best with compassion and expertise, we have become the most loved and respected physical therapy provider in Berkeley. We take pride in our recent expansion and our number one ranking on Yelp for physical therapy in Berkeley.

About the Role

We are seeking a dynamic Office Administrator to play a crucial role in elevating the patient experience, from the initial phone call to the final billing stage. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and a passion for delivering outstanding customer service. Schedule is Monday thru Friday, 6:45 am to 3:45 pm with an hour lunch.

Responsibilities

• Outstanding Customer Service: Provide exceptional service to patients throughout their entire experience with G Sports Physical Therapy.
• Scheduling Patients: Coordinate and manage patient appointments to ensure a smooth and efficient flow of operations.
• Phone Management: Answer multiple phone lines promptly, addressing inquiries and facilitating communication.
• Financial Transactions: Collect patient payments and manage patient accounts and billing processes.
• Team Collaboration: Work closely with physical therapists, clinic director, patients, and physicians to ensure seamless teamwork.
• Communication: Respond to emails and chats in a timely manner, fostering effective communication.
• Document Management: Create reports and manage documents to support efficient clinic operations.
• Insurance Coordination: Navigate insurance processes and ensure accurate and timely submissions.
• Compliance: Adhere to HIPAA regulations, company policies, and all regulatory agency requirements.

Qualifications

• Bachelors Degree required
• Experience in customer service or patient satisfaction required
• Experience in office administration, healthcare, and physical therapy preferred

If you are a motivated individual with a passion for healthcare administration and a commitment to providing exceptional service, we invite you to join our team at G Sports Physical Therapy. Take the next step in your career with us and contribute to our mission of empowering individuals to achieve their best. Apply today!