Requistion Number: 24649 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. The hourly rate starts at $18.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes eligibility to earn a performance-based bonus or commssions on completed sales. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. This is a part-time role consisting of 30 hours per week (6 hours per day). Posting Job Summary (Purpose): The Office Administrator (Service Specialist ( SC )) will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations. The SC will partner with the customer experience team and field operations to ensure that service revenue targets are met. Subject Matter expert for all utilization tools and dashboards associated with this function Key Characteristics:
- Must have prior experience with technician routing/dispatching/service scheduler
- Collaborates with others to ensure execution of objectives
- Has strong interpersonal skills and customer service skills
- Focused on meeting objectives while balancing technician and customer needs
- Must be analytical and capable of translating data into actionable results
Duties and Responsibilities: - Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures
- Partner with various contractors as needed to ensure licensing and permitting standards are in compliance with local regulations
- Collaborate with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
- Emergency dispatching - Coordinate ETA with Drivers/Service Technicians and Customers
- Work with District Operations to incorporate local knowledge to increase scheduling optimization
- Review district dashboard and service health check daily.
- Lead weekly District Service Planner meetings with district management. Make recommendations to maximize staffing, delivery, and service efficiencies.
- Work with District Operations to prioritize, schedule or eliminate aging open work orders
- Work with District Operations to ensure data collation and service work is posted daily
- Partner with Delivery Specialist to ensure timely response for emergencies and execution of service and delivery related tasks as necessary
- In-depth knowledge of the permit process, including permit package requirements, NOC's, creating, submitting, tracking, scheduling inspections, confirming inspection status, finalizing permits and completing liens.
- Identify and comprehend urgent requests, manipulate and prioritize existing schedules.
- Review and verify sub-contractor invoices and compare to job orders
- Work as a liaison between our TSR group and building contractors.
Knowledge, Skills, and Abilities: - Knowledge of Safety protocols
- Ability to understand and relate technical requirements
- Proficient in Microsoft office products
- SAP Service processes
- Experience with Ariba guided buying and Ad-hoc orders
- Strong communication skills
- Effective problem-solving skills & acute analytical skills
- Customer service orientation
- Detail oriented with strong organizational & time management skills
- Up to 25% travel requirement
Education and Experience Required: - 3 years' experience in service technician scheduling and/or logistics
- Propane experience a plus
- Multi-location scheduling experience preferred
- High School diploma or equivalent required
AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.