Office and Housekeeping Operations Manager
: Job Details :

Description Position at Eleven22 Retreat Center Job Title: Office and Housekeeping Operations ManagerMinistry/Department: The Retreat Center Reports to: General Manager Status: Full-time, exemptSupervisory Role: Housekeeping Department ObjectiveSupport The Retreat Center, LLC by handling administrative tasks like scheduling, invoice processing and communication. Oversee housekeeping operations to maintain cleanliness across cabins and guest areas, ensuring supplies are stocked and rooms serviced per standards. This role requires strong leadership, attention to detail and effective conflict resolution skills.KEY RESPONSIBILITIES

• Oversee and ensure that all systems, staff and schedules for The Retreat Center Housekeeping Ministry are efficiently implemented
• Oversee the day-to-day operations of the housekeeping ministry
• Direct the assignment, execution and prioritization of all housekeeping tasks based on the events schedule and operational tempo
• Manage the housekeeping staff schedules and monitor work progress
• Ensure compliance with all environmental and safety regulations
• Monthly audits of housekeeping maintenance - light bulbs and air filters
• Assist in creating and maintaining the Housekeeping Ministry annual budget
• Recruit serve staff; ensure they are utilized and supported
• Provide the General Manager with essential reports, trends and goals
• Carrying out all clerical duties such as answering phone calls, responding to emails and preparing various documents, including office correspondence, memos and presentations
• Coordinating and managing appointments and meetings
• Performing bookkeeping tasks such as invoicing, monitoring accounts receivable/payable and budget tracking
• Maintaining general office files, job files, vendor files and other files related to The Retreat Center operations
• Purchasing office supplies, equipment and furniture
• Overseeing all office-related operational needs
• Assist Housekeeping staff with room cleaning and turnover as needed
• Assist Retreat Center Events Manager as needed
• Performing other assigned tasks as needed

Competencies

• Model the Eleven22 Retreat Center's mission, vision and core values
• Ability to maintain strict confidentiality
• Ability to adapt to change
• Strong proactive communication skills
• Demonstrated ability to make disciples who make disciples
• Possess strong organizational, planning and problem-solving skills
• Manage confidential and sensitive information with discretion
• Efficiently meets deadlines
• Anticipate needs of the Retreat Center team

Education and Experience

• Preferred 3-5 years of housekeeping experience

• Ability to organize multiple projects, events and personnel with minimal supervision
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision
• Have strong computer skills, proficient in Microsoft Outlook, Word and Excel and have the ability to learn and use new computer software

Position Type/Expected Hours of WorkThis is a full-time, exempt position. Normal days and hours of work are Monday thru Friday, 8:30am-5pm. During scheduled events and gatherings, work hours and days may vary, to include weekends and after hours. Flexibility is a must.The church has several big events, ( All-Skates ) throughout the year to help further the mission of Eleven22. These events are mandatory for all staff to be in attendance and may vary, depending on the vision cast for the current year.Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.Work EnvironmentThis job operates in a professional environment. This role routinely uses industry-standard housekeeping products, cleaning solutions and equipment. In addition, while performing the duties of this job, the employee is occasionally exposed to an outdoor environment on 3,500 acres of South Georgia coastal woodlands, to include intercostal waterways, swamps and dense forests. Encounters with various wildlife (feral hogs, deer, snakes, alligators, spiders, ticks, mosquitos and other insects) are common.Physical DemandsThis role requires a mixture of physical demands. While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, stoop, bend, kneel or crouch. The employee must be able to stand/walk for long periods of time (up to eight hours) and the ability to push/pull up to 50 pounds. Must be able to lift items of up to 15 pounds, bend and stand, load and unload laundry apparatuses. Extreme summer heat as well as cold, wet winters are expected.Ministerial ExceptionThe ministerial exception furthers the purposes of the Free Exercise and Establishment Clauses of the First Amendment by barring legal claims against church bodies by staff members who perform religious functions. All church pastors are subject to the exception, but a formal ministerial credential is not required. While there is no rigid formula to determine other church staff members that qualify, various factors are considered to determine which staff members are subject to the ministerial exception (please see handbook).Staff members who qualify under the ministerial exception are not covered by federal and state employment and anti-discrimination laws. Please see the Human Resources Ministry team if you have questions on whether you are subject to the ministerial exception.Code of Conduct

We live authenticity

We are gospel-centered and mission-focused

We are family

We are lifelong learners

We aim for excellence in the experience with zero excess

We choose to trust

We pray 1st and decide 2nd

We glorify God by honoring others

Our team unites under clear vision

We walk in humble confidence

EEO StatementThe Eleven22 Retreat Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. The Eleven22 Retreat Center reserves the right to discriminate on the basis of religion to the full extent permitted by law.