Office Assistant 2 (NY HELPS)
: Job Details :

NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, candidates may be hired via a non-competitive appointment if they meet the below NY HELPS minimum qualifications.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE QUALIFICATIONS:One year of clerical experience.OR55b/c: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and meet the above mentioned Non-Competitive Qualifications. Information about the 55b/c program can be found here: COMPETITIVE QUALIFICATIONS:Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at ORProvisional Qualifications: On or before November 5, 2022, you must be a qualified employee of New York State and have had three months of permanent competitive or 55-b/55-c service as an office assistant, clerical, or keyboarding title allocated to Grade 6 or higher. Qualifying titles are available at: ORReachable on the appropriate list in Albany. Duties Description This position would be supervised by a Temporary Assistance Specialist 1 (TAS1). The duties of the Office Assistant 2, salary grade 9's include, but are not limited to, the following:•Perform data entry of Summer Electronic Benefit Transfer (S-EBT) applications into the online portal, ensuring accuracy in all data elements. Contact applicant households to clarify any information that is unclear, illegible, or missing. File a copy of the application in designated electronic or paper filing system; Conduct on site reviews and produce monitoring reports of local district TA operations.•Assist with looking up client/case information, using substantive S-EBT program knowledge, to support Program Aids and TAS1 with S-EBT application review and determination.•Proofread and format drafts of client correspondence, including dispute findings from supervisory staff, and send to household via designated channel. Maintain a record in the case file.•Answer client phone calls, research case record and document client issue. Provide case status and/or refer case query to Program Aide for further investigation.•Take part in the S-EBT dispute process. Manage, log and track documentation of client disputes, and provide communication to clients upon determination, using knowledge of the S-EBT.•Manage the applications selected for verification including; logging verification requests to households, tracking documentation provided to the Office of Temporary and Disability Assistance (OTDA), and communicating with clients if additional documentation is needed; and•Ensure confidentiality of information is maintained at all times. Additional Comments Full-time, permanent or provisional appointments will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States.Your resume must indicate how you meet the minimum qualifications for this position. Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications.Interested applicants should send an email to ...@otda.ny.gov and reference posting #24213NYS. DO NOT REFERENCE THE VACANCY ID NUMBER.NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. We actively solicit and encourage applications from Black, Indigenous, and People of Color ( BIPOC ); LGBTQIA+ individuals; women; people with disabilities; and military veterans. Some positions may require additional credentials or a background check to verify your identity.Name Recruitment Unit Telephone Fax (518) ###-#### Email Address ...@otda.ny.gov AddressStreet 40 North Pearl Street, 12B City Albany State NY Zip Code 12243 Notes on Applying To apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.Interested applicants should send an email to ...@otda.ny.gov and reference posting #24213NYS. DO NOT REFERENCE THE VACANCY ID NUMBER.You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.In accordance with state law, Governor's Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact OTDA's designee for reasonable accommodation at (518) ###-####.