Location: Salt Lake City,UT, USA
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Open Date Requisition Number PRN15316N Job Title Office Assistant Working Title Front Office Supervisor Job Grade B FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 19 Full Time or Part Time? Part Time Shift Day Work Schedule Summary
Days vary, must be available weekends and holidays.
Is this a work study job? No VP Area President Department 01115 - Guest House Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $9.62-$17.91, dependent on experience Close Date Job Summary
The Front Office Supervisor will supervise all checklists, functions of the Front Office, and coach plus train clerks on specific responsibilities of each department. The incumbent maintains a high level of guest service in all areas of front office operations through training of new hires and communicating with the staff on duty as well as passing on pertinent information to fellow supervisors and managers. Works closely with the Sales and Conferencing Departments to maximize hotel occupancy and revenues by coordinating room blocking, pre-registration, special requests, group arrivals and departures as well as group billing.
Responsibilities
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Responsibilities | Responsibilities include, but are not limited to: ensuring all checklists are completed daily, delegating tasks to be completed by staff, supervising and coaching clerks, teaching new hires the reservation and Front Office overall processes, and must have clear and concise communication for procedures. Entering and coordinating small group blocks and rooming lists. Must have a patient and accommodating attitude, both when interacting with guest as well as staff members. This position must be comfortable working unsupervised and dealing with challenging situations. Will be knowledgeable about the day in and out duties for the department and available for all shifts. Hours will vary so the incumbent is required to be available to work all shifts which includes early mornings, days, nights, and weekends, as well as holidays.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
High school diploma or equivalency (one year of education can be substituted for two years of related work experience) required. One year full-time customer service experience or equivalency, demonstrated human relation and effective communication skills also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ( URS ). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) ###-#### for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) ###-#### or (800) ###-#### or University Human Resource Management at (801) ###-#### if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:
Online reports may be submitted at oeo.utah.edu
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
* * Do you have a High School Diploma, GED, or equivalency?
* Yes
* No
* * Do you have one or more year(s) of full-time customer service experience or equivalency?
* Yes
* No
* Do you have previous work experience in a college/university environment?
* Yes
* No
* Are you a current University of Utah student?
* Yes
* No
* Indicate your level of expertise in MS Office (Word, Excel, PowerPoint, Outlook, etc.)
* Basic
* Intermediate
* Advanced
Applicant Documents
Required Documents
* Resume
Optional Documents
* Cover Letter
* Appropriate discharge document (such as a DD-214 - Member Copy 4) - Veteran Only - Call 801.###.####
* Addendum to the University of Utah - Veteran Only - Call 801.###.#### after submission