Office Assistant
: Job Details :

General Statement of Duties

Forsyth County Public Health is seeking an energetic and motivated individual with a passion for working with the public and being a team player for an open Office Assistant position.

This position involves registering patients in public health clinics, assisting with other clinical front-office tasks, and providing administrative support in all clinic areas. The individual should have excellent interpersonal and communication skills, possess experience and competency in customer relation skills. The Office Assistant is responsible for answering incoming phone calls from patients and registering patients in a timely and accurate manner. This position can organize and prioritize work in a stressful environment and work effectively both as part of a team and individually. Good problem-solving skills are essential.

The work hours are on a rotating schedule:

Mon-Wed 8:00am-5pm

Thursday 8:00am-8:00pm/ 8:00am-5:00pm

Friday 8:00am-1:00pm /8:00am-5:00pm.

Distinguishing Features

The ideal candidate will possess the following knowledge, skills, and abilities:

General knowledge of office or work unit procedures, methods, and practices;

General knowledge of and ability to use correct spelling, punctuation, and grammar;

General knowledge of office accounting and record keeping procedures;

Ability to use a variety of office equipment;

Ability to type with accuracy;

Ability to use courtesy and tact in performing public contact duties;

Ability to screen communications based on predetermined guidelines in order to respond or route to proper destination;

Ability to communicate effectively in person, in writing, and by telephone and;

Ability to maintain effective working relationships with other employees.

Minimum Education and Experience

Graduation from high school or GED and at least one year of office/clerical experience.

A higher education level may be considered as a substitution for part of the experience requirement.

Bilingual - Spanish/English skills preferred.

Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to the following:

Registering patients who receive clinical services at Forsyth County Department of Public;

Creating patient encounters and/or making appointments;

Communicating with customers and clinical staff respectfully and professionally;

Answering questions and/or providing explanations;

Answering and directing telephone calls, follow up with voicemail messaging;

Mailing out patient statements and/or invoices;

Posting payments (cash, checks or money orders) and balancing daily money tills, along with creating end of day reports.