OFFICE ASSISTANT
: Job Details :

CLASSIFICATION TITLE: OFFICE ASSISTANT SALARY: $35,073.82 - $45,365.05 DEPARTMENT: Roads Opening Date: 11/21/2024 Closing Date: 11/27/2024 12:00 a.m. FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement or Human Resources and Labor Relations Policy EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period GENERAL SUMMARY: Operates multi-line phone system to receive and direct incoming and interoffice telephone calls. Supplies information to employees and the general public. Locates and relays department and employee extension numbers. May perform clerical duties such as typing, proofreading and sorting mail ESSENTIAL DUTIES & RESPONSIBILITIES: Receives and directs incoming telephone calls and e-mails; provides assistance by answering questions and inquiries appropriate to skill level; relays messages to appropriate individuals or departments. Locates and relays employee and department extension numbers. Receives visitors, obtains name and nature of business and directs individuals to appropriate division or employee. Receives and signs for any deliveries that come in for the department Performs clerical duties according to established policies and procedures. Types and/or prepares vouchers, forms, memos, letters, records and other correspondence according to established policies and procedures. Opens, sorts, tallies and records payments and other documents received. Distributes notices, forms and other documents. Makes duplicate copies of reports and/or information and routes to proper persons, departments and/or files. Operates standard office equipment such as personal computers, facsimile machines, copiers, scanners, calculators and adding machines. Performs related duties as assigned. QUALIFICATIONS: Required Education and Experience High School diploma or GED equivalent Required Licenses or Certifications Possession of a valid Michigan driver's license, operable automobile and insurance Preferred Education and Experience Previous clerical work experience COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: Knowledge of: Modern office procedures and methods Various and specialty designated data processing/computer systems and applications for office administration across many departments in the County Skill in: Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with staff and the public Operating multi-line telephone Providing customer service to internal and external customers via phone, email and in person Performing a variety of duties, often changing from one task to another of a different nature Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios Organization and time management Operating personal computers with current versions of office efficiency software and applications Performing data entry to multiple types of database applications for registration, enrollment, service provision, billing, inventory and statistical review and reporting Ability to: Provide excellent customer service to both internal and external customers with tact and courtesy Effectively speak, write and understand the English language Speak and understand a language other than English is preferred Understand and carry out oral and written directions Meet schedules and deadlines of the work Accurately organize and maintain paper documents and electronic files Maintain the confidentiality of information and professional boundaries Perform low to moderate level clerical/administrative related duties with a high degree of accuracy Learn new policies, practices and procedures Read and understand laws, rulings and other published guidance Work in an environment which embraces the county's Dignity Campaign Work independently WORK ENVIRONMENT/CONDITIONS: The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. N/S Never/Seldom O Occasionally F/C Frequently/Continuously Work Environment Office or similar indoor environment: F/C Outdoor environment: N/S Street environment (near moving traffic): N/S Construction site: N/S Confined space: N/S Exposures Individuals who are hostile or irate: O Individuals with known violent backgrounds: N/S Extreme cold (below 32 degrees): N/S Extreme heat (above 100 degrees): N/S Communicable diseases: N/S Moving mechanical parts: N/S Fumes or airborne particles: N/S Toxic or caustic chemicals, substances, or waste: N/S Loud noises (85 decibels): N/S Blood Borne Pathogens: N/S PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. N/S Never/Seldom O Occasionally F/C Frequently/Continuously Demand : Balancing on even or uneven surfaces/ground: N/S Bending (forward or backward bending at the waist): N/S Climbing up or down stairs, ladders, scaffolding and platforms: N/S Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S Digging: N/S Driving on sealed and unsealed roads: O Grasping, gripping, holding, clasping with fingers or hands: F/C Kneeling to work at low levels: O Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C Leg/Foot movement to operate machinery: N/S Lift/Carry/Move objects from one level/position to another up to 10 pounds: F/C Push/Pull objects away from or towards the body: N/S Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O Sitting in a seated position during the task performance: F/C Standing in an upright position without movement: O Walking considerable distances in the facility on multiple surfaces: O Running considerable distances in the facility on multiple surfaces: N/S GENERAL REQUIREMENTS AND DISCLAIMERS Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County's Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations. The Administrative and Technical Employees Association bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.