Location: Des Moines,IA, USA
**Employment Type:**
Full time
**Shift:**
Day Shift
**Description:**
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
**MercyOne Central Iowa** sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center ( , founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers. Other centers associated with MercyOne Central Iowa include:
MercyOne West Des Moines Medical Center (
MercyOne Centerville Medical Center
MercyOne Newton Medical Center (
MercyOne Children's Hospital
MercyOne Clive Rehabilitation Hospital (
House of Mercy
Clive Behavioral Health (
With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers.
MercyOne Medical Group - Central Iowa is one of Iowa's largest multispecialty clinic systems, made up of more than 50 primary care, pediatric, internal medicine and specialty clinics located throughout Dallas, Jasper, Polk, Wapello, Warren and Webster counties.
**ESSENTIAL FUNCTIONS:**
- Receives and directs incoming telephone calls and uses pain unit knowledge to answer questions or refer calls to appropriate staff member in a prompt/timely manner.
- Liaison between the hospital department and the Medical Center Anesthesiologist office, referring physician offices, and other hospital departments.
- Greets patients and families, staff, visitors, and others as they enter department in a timely and courteous manner.
- Coordinates patient treatment schedule within the unit. Coordinates with appropriate hospital departments, physician offices, and unit staff to ensure appropriate patient flow in the unit.
- Contributes to maintenance of department database and related reports. Prepares patient charts, medical records, and monthly patient treatment statistics from data entered accurately into the Access Database.
- Contributes to maintenance of department filing systems. Coordinates appropriate files and record keeping. Composes and types various memos, meeting minutes, and other typing as assigned.
- Assists with billing responsibilities for the unit. Verifies patient insurance coverage and obtains appropriate referrals when indicated.
- Promotes quality and service excellence in all aspects of patient care.
- Responsible for troubleshooting all equipment malfunctions and calling appropriate personnel for maintenance when needed.
- Communicates changes/information regarding patient's physical/mental condition to RN.
- Complies with OSHA, The Joint Commission other regulatory agency recommendations and guidelines.
- Maintains patient care supplies.
- Attends mandatory meetings.
- Participates in departmental performance improvement activities.
**MARGINAL FUNCTIONS:**
- Notifies appropriate department with equipment problems.
- Performs efficiently in emergency situations.
**MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:**
- High school diploma or GED required.
- Previous secretarial/receptionist experience required; medical receptionist experience preferred.
- Medical terminology required.
- Insurance and pre-certification/referral knowledge preferred.
- Ability to hear, speak and write fluent English. Must possess a pleasant voice and be able to communicate effectively by telephone.
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran