The Bruce Company is proud to be a local, family-run landscaping company that's been in business for 70 years. We are passionate about achieving incredible results for our customers and offer an exciting and collaborative company culture where our employees grow along with our company. We are currently seeking an Office Assistant/Receptionist with experience In Customer Servicers and Receptionist experience to join our Bruce Company Corporate Team. Experience with working in the construction or landscaping industry is a plus. If you are dedicated to customer success and love learning new skills we would like to learn more about you!Why Choose The Bruce Company?
- Work/Life Balance: Enjoy a structured work schedule with weekly pay and full-time benefits.
- Team-Oriented Environment: Thrive in a collaborative workplace designed to help you succeed in your career.
- Career Growth: Establish and develop your career with Southern Wisconsin's leader in landscaping and Garden Centers.
Position SummaryThe Office Assistant/Receptionist is responsible for receptionist duties, data entry, and various office tasks. This role assists with receiving, processing, verifying, and reconciling invoices, as well as reconciling retail store receipts. The Office Assistant plays a key role in maintaining smooth office operations and ensuring accurate financial record-keeping.Essential Duties and Responsibilities
- Customer Service: Provides excellent customer service by answering phone calls, greeting walk-in clients, and working with internal staff.
- Phone Duties: Answers and transfers calls as necessary.
- Store Reconciliation: Completes daily store reconciliation and posts transactions into Microsoft Navision (NAV).
- Cash Handling: Counts and balances cash register drawers daily, including handling and reconciliation of cash.
- Bank Deposits: Prepares and is responsible for bank deposits.
- Credit Card Payments: Processes customer credit card payments.
- Office Supplies: Orders and organizes office supplies, tracking purchasing discounts and prices.
- Filing: Performs general filing duties to maintain organized records.
- Uniform Management: Manages the employee uniform garment program.
- Appointment Setup: Assists with setting up appointments through Diggers Hotline.
- Data Entry: Completes assigned data entry projects efficiently and accurately.
- Mail Handling: Distributes and processes mail, ensuring timely delivery.
- Gift Cards: Creates gift cards for the retail Garden Center.
- Petty Cash: Responsible for handling and reconciling petty cash.
- Timecard Reconciliation: Assists with reconciling and correcting staff timecards.
- Office Support: Assists with various office and retail administrative duties and projects.
- Communication: Effectively communicates with customers and staff to ensure efficient office operations.
- Problem Solving: Communicates any issues or concerns to the appropriate staff.
- Other Duties: Performs other tasks as assigned by supervisor/manager.
- Safety Compliance: Follows company safety policies and procedures at all times.
Supervisory Responsibilities
- None: This position has no supervisory responsibilities.
Education, Certification, and License
- High School Diploma: A high school diploma or equivalent is required.
Experience
- Office Experience: A minimum of 2-3 years of administrative support/office experience is required.
Specific Requirements
- Customer Service: Demonstrated experience in delivering exceptional customer service.
- Math Skills: Proficient math skills, including cash handling and reconciliation.
- Communication: Must be able to communicate effectively in English, with strong interpersonal and written/verbal communication skills.
- Organizational Skills: Highly organized with the ability to prioritize workload effectively.
- Microsoft Office: Must have experience with Microsoft Office, including Outlook and Excel.
- Microsoft Navision: Experience with and proficiency in Microsoft Navision is helpful but not required.
Physical Requirements
- Mobility: Regularly walks, sits, talks, and listens for long periods throughout the day.
- Lifting: Occasionally lifts objects weighing up to 25 pounds.
- Reaching: Occasionally required to reach above shoulders.
- Motor Skills: Vision and fine motor skills are required for computer use and creating communication.
Job Specifications
- Position Type: This position is a Full-Time Year-Round role.
- Work Hours: Typical work hours are Monday through Friday from 8:30 am to 5:00 pm during the peak season.
- Overtime: Overtime may be required based on workload demands.
BenefitsThe Bruce Company offers a competitive hourly wage, including medical, dental, vision, life, disability, and retirement benefits, paid vacation, holidays, and more coupled with a challenging and team-oriented work environment to help you succeed in your career.Join our team of outdoor living experts and experience for yourself why many of our employees have chosen to make their life-long careers at The Bruce Company. Visit us at www.brucecompany.com to learn more.The Bruce Company is proud to be an Affirmative-Action Equal Opportunity Employer.