Office Associate II - Crisis Receiving Center
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DescriptionRichmond Behavioral Health is hiring a highly skilled and organized Office Associate II to support our Crisis Receiving Center. The individual will perform intermediate administrative support work answering telephones, greeting visitors, assisting clients, providing general information, typing documents, preparing and maintaining files, records and reports, and related work as apparent or assigned. Responsible for assisting with scheduling outpatient service appointments at the request of various departments within the agency. The position will be part of the Crisis Receiving Center. Work is performed under the moderate supervision of the assigned supervisor. Essential Functions Serves as the administrative assistant to the Medical Services Program Manager. Review and prepare invoices by coding and entering them into the automated document management system and submitting to the Program Manager for approval. Tracks and submits credit card purchase logs to the Finance Department. Reviews purchase authorizations and submits to accounting for payment. Orders and maintains inventory of supplies. Assist with obtaining signatures from the consumers and psychiatric providers and submitting supportive documentation to the various pharmaceutical companies for patient assistance applications. Responsible for assisting with scheduling outpatient service appointments at the request of providers, agency staff, care providers, and consumers. Answers the telephone; greets visitors; provides information about services offered at RBHA; forwards calls to appropriate party. Reschedules and cancels appointments and communicates as needed with providers, primary service providers and consumers. Coordinates multiple appointments. Confirms appointment dates and times with consumers and/or care providers and completes scheduling reports for providers in accordance with policy. Consistently provides a high degree of quality services. Provides timely responses to inquiries and communication to departments, providers, external agencies and consumers. Updates the schedule within 48 hours of the request. Obtains and verifies any documentation necessary to complete scheduled appointments and other requests. Treats all callers in a courteous and cooperative professional manner. Receives, sorts, processes, and distributes incoming and outgoing mail and other packages. Assists, supports, and provides safety precautions to consumers. Assists with complaint resolution and provides feedback to coordinators. Consistently strives to set priorities for efficient and productive use of time. Prioritizes workflow to eliminate patient delay. Demonstrates wise use of down time. Schedules monthly Medical Services Check-ins either in person or virtually. Attends required meetings and participates in team activities and professional development activities; team oriented. Serves as a representative for the Program Manager in their absence. Adhere to HIPPA privacy regulations at all times. Position RequirementsEducation and Experience High school diploma or GED with coursework in business administration, or related field and considerable experience providing administrative support in a healthcare setting including customer service experience, or equivalent combination of education and experience. Associate's degree preferred. Minimum 2 years of scheduling/front office experience. Physical Requirements This is sedentary position in a health care setting with recurrent sitting and standing. Requires full range of body motion, manual and finger dexterity and eye hand coordination with frequent computer monitor usage. Vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. Special Requirements Valid driver's license in the Commonwe Full-Time/Part-Time Full-Time Open Date 11/19/2024 Close DateAbout the Organization Join the Fearless! Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond. Our Mission: RBHA promotes health, wellness, and recovery for the people and communities we serve. Our Vision: An inclusive, healthy community where individuals are inspired to reach their highest potential. Our Values: Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity Creating Healthy Communities - One Person, One Family, One Community at a time. RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin. Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants. Starting Salary Range $20.13 EOE Statement Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position is currently accepting applications.