Location: Springfield,IL, USA
Agency: Department of Human ServicesClass Title: OFFICE ASSOCIATE - 30015Skill Option: KeyboardingBilingual Option: NoneOpening Date/Time 10/21/2024Closing Date/Time: 11/01/2024Salary: Anticipated Salary: $3,852 - $5,046 per month ($46,224 - $60,552 per year)Job Type: SalariedCategory: Full TimeCounty: SangamonNumber of Vacancies: 1Plan/BU: RC014This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Posting Identification Number 41877Marketing StatementWhy Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position OverviewUnder direction; reviews and uploads Grant and SNAP overpayment documentation into the Integrated Eligibility System and requests changes into the Accounts Receivable System. Responds to inquiries from Financial Recovery Coordinators, Local Office Staff and clients concerning the status of individual overpayment claims. Performs difficult and responsible data entry and clerical functions. Exercises independent judgment; reviews returned notices and system produced reports for corrections and prepares items for data entry; screens and directs e-mail referrals, mail and phone inquiries pertaining to collection activity to staff. Performs clerical support functions including keyboarding, sorting, mailing and data entry into personal computer utilizing a large variety of software programs.Essential FunctionsKeyboards inter-office memoranda, disqualified recipient referrals, monthly reports including complex charts and statistical data, letters responding to inquiries regarding new established overpayments from clients, attorneys, collection agencies and legislators.Receives, reviews and forwards Overpayment Referrals from Local/Central Offices to staff to ascertain if data elements are present.Monitors and reviews daily Account Receivable System reports for data entries entered by Family Community Resource Centers for the establishment of new accounts and claims for clients who received Grant and SNAP overpayments from the Department.Performs a variety of clerical functions including distribution of unit mail, mailing documents, uploading support documentation in the Integrated Eligibility System, filing, reviewing client notices.Receives and reviews IL444-2404 forms and overpayment referral forms to ascertain if data elements are present.Monitors Accounts Receivable System reports to detect system malfunctions.Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.Minimum QualificationsRequires knowledge, skill, and mental development equivalent to completion of high school.Requires two (2) years of office experience.Requires require the ability to keyboard accurately at a rate of 45 wpm.Work Hours: 8:30am - 5:00pm, Monday - FridayWork Location: 600 E Ash St, Springfield, Illinois, 62703Office of Fiscal ServicesBureau of CollectionsCentral Overpayment - Field Support UnitAgency Contact: ...@illinois.govPosting Group: Office & Administrative Support; Social ServicesAbout the Agency:The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.As a State of Illinois Employee, you will receive a robust benefit package that includes the following:A Pension ProgramCompetitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance3 Paid Personal Business Days annually12 Paid Sick Days annually (Sick days carry over from year to year)10-25 Days of Paid Vacation time annually - (10 days in year one of employment)Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)13 Paid Holidays annually, 14 on even numbered yearsFlexible Work Schedules (when available dependent upon position)12 Weeks Paid Parental LeaveDeferred Compensation Program - A supplemental retirement planOptional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)Federal Public Service Loan Forgiveness Program eligibilityGI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans5% Salary Differential for Bilingual PositionsCommuter Savings Program (Chicago only)For more information about our benefits please follow this link: INSTRUCTIONSUse the “Apply” button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources:State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job AidNon-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:...@SIL-P1...@SIL-P1.ns2cloud.com