Office Associate
: Job Details :

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey â an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries, and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.Why you'll want to join our team:·Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years·Comprehensive medical, dental, and vision benefits & 401K plan·Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.·Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, and American Eagle OutfittersWhat your day will look like: Embodies our values: Serve Others and Own ItAssists in fostering an energetic and positive working environmentFrequently communicates with customers via phonePartners with all team members to create an easy transaction and great in-home delivery serviceDevelops strong relationships with customers who shop with us in-store and onlineListens to the customers' needs and presents possible options What will help you succeed: High school diploma or general education degree (GED); or equivalent combination of education and experienceAbility to read, write and comprehend simple instructions, short correspondence, and memosDemonstrated ability to handle customer calls displaying good phone skillsTrack record of serving others and putting team goals firstOwners' mindset; takes ownership over everything within scope of responsibilityProactive approach; identifies and solves problems #J-18808-Ljbffr