Office Based Support Technician Print Equipment
: Job Details :

Office Based Support Technician Print EquipmentIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Macclesfield£37,000-£41,000We are working with a leading solutions provider of print and finishing equipment as they search to expand their technical support team.Within the role, you'll be responsible as a first point of contact providing technical troubleshooting assistance to clients via telephone and online. You'll work with end users to solve electrical, mechanical, and print-related issues as well as scheduling field service engineers to attend for site visits where required, providing an excellent service every step of the way.This role would suit someone who is technically minded, competent at understanding machinery diagrams/schematics with an understanding of troubleshooting common issues related to production print equipment - perhaps an ex-field service engineer or demonstrator who no longer wants the associated role related travel. The role is full-time based on site at the company's Macclesfield offices.The RoleProviding remote-based technical assistance to end users of a variety of machinery including printing presses and finishing equipment, including warranty claimsWorking with the service team to plan and schedule machinery installs, commissioning of new machinery or organising on-site equipment repairsOrdering parts and organising delivery of theseDocumenting all aspects of every process using the company's client management systemsOccasional travel to site to assist in technical troubleshootingThe PersonTechnically competent with troubleshooting skills for both mechanical and electrical issuesCan read and understand electrical schematics, pneumatic diagrams and mechanical drawingsComputer literate (confident user of Office, Outlook, Excel and CRM systems)Excellent client management / customer service skillsGreat attention to detailElectrically or mechanically qualified, OR, has hands-on experience equivalent within a similar roleFull UK driving licence with willingness to travel on occasion to client sites to assist with troubleshootingSalary & BenefitsBased on experience you'll receive a competitive salary of up to £41,000, plus pension, holiday allowance, on-site parking, and much more. The company is a global business and often promotes from within, so if you're looking to join a business where hard work and eagerness for growth and progression is recognised, this could be a great opportunity. Please forward your details for immediate consideration.#J-18808-Ljbffr