Location: Troy,NY, USA
Administrative Coordinator
Job Description
We are seeking a dedicated and proactive Customer Service and Administrative Support Specialist. In this role, you will play a crucial part in maintaining and enhancing customer satisfaction through extensive problem-solving, order processing, and regular maintenance of customer accounts. You will be responsible for adhering to company protocols and policies while seeking opportunities to optimize department efficiency. This position requires close collaboration with customers and internal sales teams to provide proactive sales support.
Responsibilities
+ Address customer inquiries over the phone and in person.
+ Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
+ Process customer payments and maintain accurate internal reports.
+ Make outbound calls to current customers to schedule additional services or offer maintenance plans.
+ Perform outbound collection calls and handle over-the-counter customer orders.
+ Address customer complaints effectively, ensuring the appropriate changes are made.
+ Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
+ Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
+ Handle unresolved customer grievances, referring them to designated departments for further investigation.
+ Determine charges for services requested, arrange for billing, or collect deposits/payments.
+ Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
+ Upsell new or additional services or products.
+ Carry out any other duties assigned by the Office Manager.
Essential Skills
+ Administrative support
+ Data entry
+ Inbound and outbound calls
+ Billing
+ Customer service
Additional Skills & Qualifications
+ 2+ years experience in an office setting
+ 2+ years experience with inbound/outbound calls
Work Environment
Fully on-site, Monday through Friday.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.