Location: Philadelphia,PA, USA
Job Summary:
We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities:
* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
* Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
* Print and mail services
* Create inventory, service, and supply orders and returns.
* Document information in all logs and reports with keen attention to detail.
* Follow up and escalate service and supply requests with 3rd party vendors on an ongoing basis.
* Daily interaction with Customers, Service Technicians, Managers, and vendors.
* Facilitate any shared e-mail boxes.
* Perform other tasks as assigned and participate in cross-training
* Adhere to all safety procedures
SKILLS AND REQUIREMENTS:
* High school diploma or equivalent (GED) required
* Minimum of 1-year customer service related experience
* Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment
* Ability to interface with end-user in a professional manner, sense of urgency
* Excellent communication skills both verbal and written
* Ability to effectively work individually or in a team environment
* Competency in performing multiple functional tasks, including stocking service hubs and cafes.
* Ability to meet employer's attendance policy
* Lifting up to 50 pounds
* Standing for long periods of time
* Significant walking
Job Type: Full-time
Schedule: 7-hour shift
Experience:
* Customer Service: 1 year
* Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area
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