Office Collections Officer
: Job Details :

Salary: $41,125.00 - $45,648.00 AnnuallyLocation : Lexington County, SCJob Type: FTE - Full-TimeJob Number: 171197Agency: Department of RevenueDivision: Taxpayer & Business ServicesOpening Date: 11/19/2024Closing Date: 12/1/2024 11:59 PM EasternClass Code:: AN31Position Number:: MultipleNormal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Band: Band 4Hiring Range - Min.: $41,125.00Hiring Range - Max.: $45,648.00Opening Date: 11/19/2024EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: Apply online and complete the application fully, including all current and previous work history and education. You may submit a resume, but it will not be considered as a substitute for completing the entire application.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job Responsibilities Who we are:At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, defined career paths, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees agree that they understand how their work directly contributes to the SCDOR's overall success-by collecting 96% of South Carolina's general fund, our team serves with purpose and impacts the success of our community. Learn more about why you should join our team at We are looking for teammates who are:

• Patient
• Customer centric
• Proficient with organizing and prioritizing
• Excited to thrive in a fast-paced environment
• Able to work independently and as part of a team

What you will do: As an Office Collections Officer, you will work in a call center environment (inbound and outbound) collecting debts and enforcing tax laws for the SCDOR. Primary job duties include:

• Using SCDOR systems to locate and update information.
• Generating and answering telephone calls and correspondence for the tax areas of Individual Income and Governmental Enterprise Accounts Receivable (GEAR).
• Conducting research of Office Collections accounts to balance accounts, determine liabilities, and issue appropriate correspondence.

Minimum and Additional Requirements Either:

A bachelor's degree in a related field OR

An associate's degree in a business related field and one year of relevant work experience OR

Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)

Academic degrees must be from an accredited institution of higher learning Examples of common business or related degrees include accounting, advertising, criminal justice, economics, entrepreneurship, finance, health care management hospitality management, human resources, information technology management, marketing, organizational leadership, public relations, taxation, etc Preferred Qualifications

• A bachelor's degree in a related field
• Customer service, collections, or tax experience
• Ability to use customer service skills in line with SCDOR standards in assisting taxpayers and fellow employees in all forms of communication providing professional courteous service
• Ability to control emotions and maintain professionalism

Additional Comments

• We have multiple openings for this position.
• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including lactation.
• Training: Office Collections Officers will participate in a training program to ensure they have the knowledge and skills to successfully perform their job.

• Hours: Work hours are 8:30 a.m. - 5:00 p.m., Monday - Friday (37.5 hours per week)
• Telework schedule: This position may be eligible to work remotely up to two days per week.
• Career Development Plan: This position is part of an SCDOR Career Development Plan, which provides opportunities for growth and development.

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.

Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 How did you hear about the SCDOR as a potential employer? Select all that apply.

• LinkedIn
• Other social media
• South Carolina Careers: careers.sc.gov
• Other on-line job board
• College/university career fair or website
• ReveNews (SCDOR's email newsletter)
• SCDOR Call Center
• Current or former SCDOR employee
• Other (please specify below)

02 If applicable, what other source did you use to hear about us as a potential employer? 03 Please type in your full legal name (First, Middle, Last) as it appears on your Social Security Card. 04 Please type your preferred name (nickname) to be used on your work accounts and employee ID. 05 Are you currently employed by the SCDOR?

• Yes
• No

06 I understand that a college transcript is required to be considered for this position (if applicable). Attach to application or email to ...@dor.sc.gov.

• Yes
• No

07 Select your highest level of education

• Bachelor's degree or higher
• Associate's degree
• High School Diploma or GED
• None of the above

08 If applicable, is your degree in business administration or a related field?

• Not applicable
• No
• Yes

09 How many years of relevant work experience do you have?

• 4 years or more
• 3 years
• 2 years
• 1 year
• Less than 1 year
• No experience

Required Question