Location: Three Rivers,MI, USA
Summary
Reports to the Supervisor/Practice Manager. In collaboration with the Supervisor/Manager, is responsible for the effective coordination of all front end operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient medical office. Responds to daily operational issues when the Supervisor/Manager is absent or unavailable.
MISSION, VALUES AND SERVICE GOALS
? MISSION: We deliver outstanding care, inspire health, and connect with heart.
? VALUES: Trust. Respect. Integrity. Compassion.
? SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Assists with maintaining a smooth functioning and efficient medical office by:
* Reviewing charge postings and coding for accuracy.
* Ensuring that the practice is accurately capturing all necessary patient data, insurance and other information to properly bill and collect practice fees.
* Assist in monitoring the telephone system, patient calls, and messaging system.
* Assist the front desk team member with registering patients for visits when needed.
* Complete scanning of Paragon charts for medical records to index into charts.
* Obtain authorizations from private insurance carriers as needed, and send referrals to appropriate practices/departments.
* Send BOH referral reports to BOH referral coordinator.
* Maintains a balanced cash drawer & sends all reports to the appropriate accounting department.
* Complete requests from the laboratory for additional information.
* Responds to requests for medical records, completes necessary information blocking reports as needed.
* Performing duties of any non-clinical staff as needed.
Provides the seamless operation of the medical office in order to promote ongoing effective customer service by:
* Responding immediately to patient concerns and/or complaints; assuring that patients are treated in a friendly, highly effective manner.
* Performing follow-up and ensuring timely resolution of customer service matters, while seeking assistance from Supervisor as necessary.
* Keeping Supervisor/Manager apprised of all issues which have the potential for a disruption of services.
Enhances professional growth and development in assigned area of responsibility and maintains high level if CPT, ICD-10-CM and HCPCS coding skills by:
* Attending in-services and conferences as approved.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Updating Supervisor/Manager, in a timely manner, of unusual situations requiring additional assistance or support.
* Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions.
* Provides training to other staff members in using EMT, and other software.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within the established timeframes.
* Completes annual health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build Greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of two years of related healthcare experience with proficiency in ICD-10 and CPT coding systems is preferred.
Knowledge & Skills
* Requires working knowledge of general medical office methods, practices and procedures and medical record file system.
* Requires working knowledge of third-party reimbursement procedures and requirements, including Medicare, Medicaid, commercial and workers compensation carriers.
* Requires a working knowledge of medical terminology, anatomy, and physiology utilizing established and specialized technical coding processes.
* Demonstrates expertise in utilizing practice management and electronic medical record systems and proficiency in basic computer skills (word processing, spreadsheets and e-mail applications).
* Demonstrates proficiency in computer skills (MS Office Word, Excel, and email applications) and an understanding of specialized computer systems utilized within the department.
* Requires the organizational skills necessary to establish priorities, assure timely completion of activities, work independently and coordinate multiple tasks.
* Requires attention to detail and accuracy to maintain high quality work.
* Demonstrates ability to teach staff with a variety of educational backgrounds.
* Demonstrates leadership skills necessary to coordinate activities and motivate all levels of staff.
* Understands needed process changes to ensure compliance with the use of technology to operationalize billing, and utilization of all facets of EMR.
* Demonstrates strong leadership and organizational skills necessary to effectively resolve day-to-day issues. Requires ability to analyze situations and respond in a timely manner.
* Demonstrates well-developed communication (verbal and written) and interpersonal skills to interact effectively with a diverse group of people in a professional, courteous, friendly and sincere manner.
Working Conditions
* Works in a medical office environment.
Physical Demands
* Requires the physical ability and stamina (i.e., to remain on feet and walk for long periods of time, ability to push wheelchairs and carts, to lift or pull patients or supplies, to provide CPR, etc. and to sit for long periods of time) to perform the essential functions of the position.