Reporting to the Executive Assistant, the Office Coordinator is someone who thrives in a team and service-oriented work environment. It will be second nature to anticipate needs, follow through and be efficient and responsive. The ideal candidate for this position is an organized, detail-oriented individual who is able to manage multiple projects at once in a fast-paced environment. If you are a deadline-driven professional with a commitment to service excellence and a strong work ethic, we want to hear from you.Essential Duties and Responsibilities:
- Provide a warm welcome and clear direction to all visitors and employees
- Ensure accurate company-wide phone coverage: answer phones, assist and screen callers, route calls and take messages as appropriate. Partner with key stakeholders on the creation of phone scripts for various scenarios encountered at front desk
- Influence the company culture by providing excellent customer service, responsive to employee and manager requests, and maintaining the highest standards in office maintenance and care
- Regular use of systems to manage projects, budget, trips, expenses, events, etc.
- Assist the Safety Committee as needed to ensure that our Safety and Security practices are being adhered to, supporting training initiatives and ensuring documentation and posters are up to date, including maintaining AED registration and ER kits, emergency action plan & communication and fire drill procedures, etc.
- Maintaining COVID19 safety protocols, for the office workspace, as well as for employees. Including ordering of safety supplies and PPE, maintaining up to date posters and ensuring compliance to safety protocols, as needed.
- Coordination and management of company vendors, including those for NESN Connects events
- Manage and maintain mail system and mailboxes, daily mail processing and UPS
- Ordering office supplies and keeping track of inventory
- Manage shared office space and supplies; conference rooms, break rooms, caf.
- Supporting NESN Teams/Committees, through calendar and meeting coordination, vendor management, document processing and more
- Supporting the onboarding and termination processes of employees, through updating systems, workspace, and employee documents (i.e., NESN ID's, cubicle spaces, etc.)
- Support the Sr. Talent Acquisition Partner with various recruitment activities, such as weekly newsletter updates & distribution, and coordinating candidate communication.
- Provide ad hoc support to VP and Management level staff, includes project management/assistance, calendar, and call support
- Manage Fenway/TD Garden Suites, tickets and employee raffles
- Successfully complete other related tasks and projects, as needed
We believe in the potential within every individual. If you're passionate about this role, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description. Qualifications:
- 2+ years of administrative support experience required, customer service experience a plus
- Proficiency in Microsoft Office suite including, Word, Excel, and Outlook
- Superb organizational and multi-tasking skills; must be detail oriented with a high level of confidentiality.
- Ability to successfully prioritize and work in a fast paced, loosely structured, growing and changing work environment
- Must have a high level of professionalism, pleasant demeanor, and positive attitude
- Must embrace the NESN Core Values: People, Customer Focus, Adaptability, Teamwork, Diversity, Integrity, Accountability, Passion and Social Responsibility
We believe that when team members feel supported, they are more engaged, productive, and innovative. If you're looking for a workplace that celebrates people and their personal and professional growth, you've come to the right place. Some of the benefits we provide include:
- Medical and Dental plans which are currently funded by NESN at approximately 85%
- Pre-Tax HSA, FSA and Dependent Care Account
- 401(k) plan with employer match of 100% up to the first 6% of compensation, 3% contribution through Safe Harbor and discretionary profit sharing of up to 6%.
- Life Insurance, AD&D, Short and Long-Term Disability which are currently 100% funded by NESN
- Paid parental leave
- Time Off Benefits - Eligible NESN Employees accrue Paid Time Off equaling 160 hours or 20 days for the full year
- Team Store Discounts - Employees will receive a discount of 50% at the Red Sox Team Store and 25% off at the Bruins Pro Shop with a valid NESN Employee ID
- Paid Volunteerism - NESN provides eligible employees with up to 24 hours (3 days) of paid time to participate in NESN Connects events.
- Tuition Reimbursement - NESN provides a generous Tuition Reimbursement Program to assist employees who aspire to further their education to learn & grow within their careers.
- LinkedIn Learning Courses - Eligible employees receive a free membership to LinkedIn Learning which provides on-demand learning to thousands of courses anytime, anywhere from your computer to your mobile device.
- MBTA Reimbursement - Eligible employees may be reimbursed up to $100 per month for the use of Mass Transit if it is their primary mode of transportation to & from work
- Travel Assistance & ID Theft Protection
- Estate Guidance - The Hartford helps employees protect their family's future by creating a customized and legally binding will online using a simple but comprehensive online questionnaire.
- Additional Perks & Employee Discounts - As a NESN employee, you are eligible for other discounts & perks such as pet insurance, tickets, travel, dry cleaning, mobile phones, and much more!
Who We AreNESN (New England Sports Network) is owned by Fenway Sports Group, which also owns the Boston Red Sox and Pittsburgh Penguins among other holdings, and Delaware North, owners of the Boston Bruins. NESN is delivered throughout the six-state New England region and nationally as NESN National. The definitive source for New England sports programming, NESN consistently has been one of the top-rated regional sports networks in the country, with a reputation for innovative and award-winning production of sports events and specials.As of Fall 2023, NESN manages SportsNet Pittsburgh, a newly branded regional sports network that televises Pittsburgh Penguins and Pirates games, as well as local college sports, original content and more in PA, WV, and portions of MD, OH and NY.Our professional environment is passionate, adaptable, creative, and filled with aspiring individuals who are driven to grow with our company. Our core values are at the heart of who we are. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration.NESN is proud to be a diverse and inclusive employer. We are committed to Equal Employment Opportunities for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.