Job DescriptionAre you someone that is self-directed, highly organized, and detail oriented that also has a passion for delivering excellent customer service to employees with high levels of empathy, confidentiality, and professionalism?The Office Coordinator at Kraft Heinz Woodstock is the face of the plant's HR team and facility and sets the tone for the culture of the function.Responsibilities:
- Guide employees through FML, STD, bereavement, and other leave processes and manage their records in Kronos.
- Manage the attendance system, including tracking points and distributing/collecting point notifications.
- Respond to unemployment claims and participate in appeals hearings.
- Guide employees through benefits enrollments and other benefit inquiries
- Assist employees with password resets and general access assistance for HRIS systems.
- Be an advocate for plant employees by addressing their issues if possible and escalating serious or repetitive issues to appropriate leadership.
- Manage all personnel change documents and personnel files.
- Keep employees updated on relevant communications through updating of communication boards, Bright Sign TVs, and through verbal discussion.
- Keep plant phone list, production org chart, and all employee email directory updated as well as managing HR Controlled Documents on SharePoint/Teams
- Run reports in Kronos, including but not limited to, the daily total hours report.
- Create and publish the weekly/daily Production Schedule
- Maintain relevant logs for discipline, accommodations, attendance, and others.
- Manage old files disposition to Iron Mountain.
- Compile and collate complex records from multiple sources (files, emails, notes, reports, etc.) to aid investigations.
- Identify and execute opportunities for process improvement.
- Assist with miscellaneous tasks for other departments as assigned
- Maintain confidentiality.
- Other duties as assigned.
Requirements
- Minimum of 2 years' experience in an administrative setting or a degree in higher education.
- Minimum of 1 year experience in a Union environment
Qualifications
- Excellent customer service, professionalism, confidentiality, self-motivation, and reliability.
- Excellent oral and written communication skills in English; Multi-Lingual is a bonus- Spanish and French!
- Ability to work independently with little to no daily direction.
- Positive, patient, and empathetic demeanor.
- High attention to detail as well as excellent note taking, organizational skills and time management.
- Ability to work effectively with ongoing interruptions.
- Adequate typing proficiency to keep up with tasks.
- Proficiency in Word, Excel, Outlook, and Power Point.
- Ability to learn, apply, and teach numerous categories of employment laws, benefits, and policies such as FMLA, ADA, health insurance benefits, Short Term Disability, Company Handbook, etc.
- Ability to learn HRIS systems such as Workday, Dayforce, Kronos, and GBS Portal.
Location(s)Woodstock Plant
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact ...@kraftheinz.com.