Office Lead
: Job Details :


Office Lead

American Signature

Location: Cranberry Township,PA, USA

Date: 2024-11-14T20:47:41Z

Job Description:
DescriptionAt American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal!Why you'll want to join our team: Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years Comprehensive medical, dental, and vision benefits & 401K plan Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses. Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, and American Eagle OutfittersWhat your day will look like: Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional. May attend sales meetings as directed by supervisor Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice Works with the customer to determine the best delivery date that meets the customer's needs. Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer's needs At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications Partners with the management team depending on the nature of any issue that may arise Follows all established office standards, store policies and applicable store procedures in a timely and accurate mannerWhat will help you succeed: Minimum High School Diploma or equivalent 1-3 years demonstrated office experience in a retail environment, preferably furniture Prior customer service experience in a retail store or call center setting a must Excellent problem-solving skills with a desire to take ownership and resolve customer issues Customer service oriented with a desire to exceed customer expectations Ability to lead others in similar roles Excellent interpersonal communication skills Solid written communications skills Excellent organization & follow-through skills Pleasant, courteous, and professional attitude Team player
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