Location: San Antonio,TX, USA
MUST HAVE 2+ YEARS DISPACHING EXPERIENCE HVAC A PLUS We are looking for a competent Dispatcher/Office Manager to help with the organization and running of the daily operations of the company. The ideal candidate will be a hard-working professional able to undertake a variety of office tasks. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. This candidate will be responsible for dispatching IT and telecom technicians to business customers in a timely and organized manner. Responsibilities Field call and email service requests from clients Create and update service tickets in our ticketing system Coordinate with vendors and partners, ensuring they and our technicians process requests in a timely manner Sift through aging tickets consistently, doing what needs to be done to move tickets to completion Work to help our technicians be efficient with their ticket processing, time and travel schedule Monitor dispatch software and invoice customers Warehouse duties, shipping Monitor ebay sales and create postings Other duties as required Resolve office-related malfunctions and respond to requests or issues Skills Proven experience as a back-office assistant, office assistant, or in another relevant administrative role Fast learner - Connectwise software Working knowledge of office equipment Thorough understanding of office management procedures Excellent organizational and time management skills Analytical abilities and aptitude in problem-solving Excellent written and verbal communication skills Proficiency in MS Office QualTel is a leading Information Technology Company - founded in 2004 and located in Northwest San Antonio. (Bandera and Loop 10)