Jericho Road Community Health Center is actively seeking an East Side Office Manager. This position is full-time, within the operations department, working across out Broadway and Doat locations.Work with a PurposeJericho Road Community Health Center offers the chance to be a part of something greater. For those who want to make a lasting impact, while working alongside a diverse, talented team, Jericho Road provides a fulfilling environment where every role contributes toward a shared vision of dignity and security for all. The work is more than just a job. You have the ability to make a substantial difference in the lives of people who need it the most every day. As a federally qualified health center (FQHC), the organization's mission is deeply rooted in caring for the community and advocating for health equity. With a vision for healthy individuals, families, and communities, Jericho Road addresses the underlying causes of poverty and inequality, working toward a world characterized by respect, dignity, and social justice. The organization's global programs allow employees to engage in meaningful cross-cultural exchanges and hands-on experiences, creating bonds across borders. Why Jericho: Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible. Jericho offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions.Responsibilities:
- Review and analyze front office processes and data provided to improve the delivery of service.
- Supervise and train staff on patient care for completing documents, case histories, or forms.
- Ensure all clinical care is delivered in a manner that meets or exceeds goals and expectations for clinical outcomes, quality assurance standards, state/local regulations, and patient satisfaction.
- Have a working knowledge of how to operate within the Medent (EMR) system, healthcare regulations and compliance within the healthcare system, Department of Health and HRSA standards.
- Collaborate and establish efficiencies with Front Office Training Coordinator to identify, implement and manage all aspects of annual and competency trainings for direct reports
- Support implementation of major clinical initiatives for community wide distribution such as testing, vaccinations
- Supervise daily practice operations
- Review any incidents involving patient complaints concerning staff and address with staff member as appropriate
Qualifications:
- Two or more years of professional experience managing a team in a healthcare organization.
- Strong interpersonal and communication skills to effectively communicate with Providers, other medical professionals, office personnel employees and patients
- Excellent analytical and problem-solving skills
- Good leadership, motivation, training and goal-setting skills
- Solid knowledge base of medical practices and procedures within the primary care environment.
- Demonstrated ability and familiarity with tools, technology, and systems found within health care environments (such as Basic Computer Skills, Electronic Medical Records, Experience with Medent EMR and Dentrix EMR system a plus).
- Possession of high school diploma or GED, BA in business administration, healthcare preferred
Hourly Rate: $58,458.40 per year. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your changing role within the organization and the overall business objectives of the organization. Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.