Southern Companions, LLC is looking for a detail-oriented and organized Office Manger/HR person to join our private home care business in Gainesville. Responsibilities include recruiting caregivers, onboarding and orienting new employees, following applicable laws and regulations pertaining to employment, maintaining files and performing other general office duties. Our office is located on Greet Street in Gainesville. Description
- Human Resources/Office Managers oversee the recruitment and hiring of new employees, maintain employee/client files, and oversee daily operations of the office.
- Human Resources/Office Managers ensure that employees deliver services in a caring and respectful manner, in accordance with relevant Agency policies and industry standards.
Reporting Relationship
- Reports to VP of Operations
Responsibilities/Activities
- Ensure Agency policies and procedures and industry standards and regulations are followed.
- Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process including interviews, background checks, reference checks, and all activities of recruitment and hiring.
- Maintain communications with scheduling and marketing to determine market areas that need caregiver coverage.
- Create and implement effective onboarding plans
- Support the management of disciplinary and grievance issues
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
- Develop and instruct employees in the use of practices, procedures and equipment.
- Schedule and manage the training process for all employees.
- Manage the process of timely ordering of nursing assessments, supervisory visits, employee skill reviews.
- Liaise with community resources and other agencies.
- Prepare and maintain all client files ensuring that all folders meet state regulatory requirements.
- Maintain adequate supply of new client folders.
- Professionally answer the office phone and take adequate messages as needed for other employees or transfer to the appropriate extension.
- Maintain workspace in a neat and orderly way
Required Knowledge
- Knowledge of standards of practice and scope of practice, in accordance with state regulations
- Knowledge of personal care and home management skills.
- Knowledge of the English language.
- Knowledge of clerical procedures such as maintaining records and completing forms.
Required Skills/Abilities
- Ability to demonstrate effective supervisory abilities.
- Ability to gain respect and cooperation.
- Ability to inspire and motivate employees.
- Ability to delineate assignments.
- Ability to plan and organize work.
- Ability to coordinate with others.
- Ability to anticipate future needs.
- Ability to administer policies and implement procedures.
- Ability to maintain appropriate contact with manager and co-owners.
- Ability to utilize funds, employees and equipment.
- Ability to provide opportunities/guidance for employee development.
- Ability to resolve work-related employee problems.
- Ability to assist subordinates in accomplishing their work related objectives.
- Ability to converse with subordinates in a clear, concise, accurate & timely manner.
- Ability to make useful suggestions.
- Ability to establish and maintain relationships.
- Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.
- Ability to identify problems and determine effective solutions.
- Ability to monitor and assess employees, clients and effectiveness of service.
- Ability to communicate written and oral information so others understand.
- Ability to listen and understand the spoken word.
- Ability to work independently and in cooperation with others.
- Ability to determine or recognize when something is likely to go wrong.
- Ability to provide advice and consultation to others.
- Ability to observe and recognize changes in clients.
- Ability to establish and maintain harmonious relations with clients/families/co-workers.
Physical and Mental Demands:
- Good physical and mental health.
- Physical ability to stand, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear & see.
- Mental fortitude and stability to handle stress.
- Physical and mental ability to drive a vehicle.
Qualifications/Education:
- Minimum high school diploma or GED
- Previous home health care experience preferred.
- Never have been shown by credible evidence (e.g. a court or jury, a department
investigation, or other reliable evidence) to have abused, neglected, sexually assaulted, exploited, or deprived any person or to have subjected any person to serious injury as a result of intentional or grossly negligent misconduct as evidenced by an oral or written statement to this effect obtained at the time of application;
- Participate in the orientation and training required by these rules;
- Not have made any material false statements concerning qualifications requirements
either to the department or the provider.