Job DetailsJob Location Hiawatha-Cedar Rapids - Hiawatha, IA Position Type Full Time DescriptionOffice Manager Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! Since 1919, Wolfe Eye Clinic has been providing medical and surgical vision care services throughout Iowa. At Wolfe Eye clinic, we create Better Vision for a Better Life. We are seeking a dynamic, self-motivated leader based out of our Hiawatha location. The Office Manager will function in a strategic leadership position managing the overall operations of our Hiawatha and Iowa City clinics. Responsibilities include:
- Providing effective and proactive management to meet the physician's needs, while ensuring all patients receive high quality efficient care.
- Managing the flow of assigned clinics to ensure efficiency and patient satisfaction.
- Supervising employees, writing evaluations, and addressing employee issues.
- Writing weekly schedules to ensure adequate staffing, managing employee time off through the Paycom system along with monitoring and approving employee timecards.
- Taking after-hours staffing calls.
- Ensuring all employees follow the proper patient scheduling procedures and protocols.
- Assisting with the recruiting, hiring and orientation of new employees.
- Supervising the training and cross training of clinic staff
- Collaborating with Human Resources to resolve employee relations issues.
- Addressing patient complaints and concerns.
- Addressing equipment issues and facility maintenance.
- Fostering a team environment which encourages positive employee morale, engagement, and commitment to healthcare excellence.
- Additional special projects and duties as assigned.
Qualifications include:
- Prior management experience.
- Prior medical experience.
- Strong patient service skills.
- Ability to prioritize workload.
- Strong verbal and written communication skills.
- Able to thrive in a fast-paced environment.
- Basic knowledge of computer software and demonstrated computer skills.
- Ability to travel to additional clinics on a regular basis.
Preferred (but not required) qualifications are:
- Previous ophthalmology/optometry experience.
- Secondary education in healthcare administration.
If you are interested in being part of a quality driven organization while receiving a competitive wage, daytime work hours and benefits (health and dental, 401k, paid time off, etc.), please apply. EOE