Job Type Full-time Description RYAN Lawn & Tree is seeking an experienced Office Manager in our Omaha, NE branch. Would you be excited to have a diverse set of goals and daily responsibilities that cross multiple business functions? Do you have natural tendencies of being highly organized, detailed oriented, and do people consider your positivity infectious? Do you think of yourself as able to perform at a high level across multiple layers of an organization? If so, you may want to consider this opportunity at RYAN Lawn and Tree! Responsibilities of the Job:
- Lead Customer Service team in providing world class customer service
- Provide accurate, friendly, and responsive service to the team and clients
- Establish a positive rapport with existing and potential clients and the team via inbound and outbound calls.
- Analyze internal and external customer feedback, developing strategies to improve service, and monitoring trends.
- Maintain a working knowledge of products, services and policies within the business to serve as an internal information source
- Effectively communicate with multiple departments and branches to ensure each customer's needs are met in a timely and accurate manner
- Ability to multitask
- Effectively manage and support changes to processes and procedures
- Manage daily administrative duties related to ongoing business operations
- Schedule client appointments and maintain calendars
- Prepare communications such as emails, reports, invoices and other correspondence
- Manage accounts and perform bookkeeping duties
- Conducting performance reviews, providing feedback, and recognizing team achievements.
Requirements
- Bachelor's degree required
- 5 years of administrative experience
- Strong decision making skills and attention to detail that balance the needs of the client, the business, and the Ryan Team to create solutions for each in a fast-paced environment.
- A self-starter that can grasp the vision of the team, branch, and company to execute team goals
- Friendly and resolution focused interpersonal skills
- Excellent verbal and written communication skills
- Proven organizational and time management skills
- Excellent collaboration and teamwork skills
- Experience navigating various business systems to support the team and clients
- Accounting and Salesforce experience is a plus
- Open to additional responsibilities
Why work at RYAN? We hire great people for our employee-owned company. You will become a partner in the highest quality lawn and tree company in the Midwest. We are an EEOC company with advancement opportunities and we offer the following benefits:
- Competitive compensation starting at $55,000 - $75,000.00, with opportunity to grow
- Excellent benefits package
- 100% Employee Stock Ownership Plan.
- 11 Paid Holidays
- 17 Days Paid Time Off
- 401k
- Short-Term Disability