We have an opening for a Full-Time Office Manager to work at our employer health center located in Orlando, FL! Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should be about helping people get, stay and be well. That's our mission and it's the foundation of everything we do. With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company serves more than 200 of the nation's leading employers, including a significant number of the Fortune 1000. PURPOSE OF THE POSITION Responsible for creating an amazing and delightful patient experience. The Health Center Concierge will assist patients from the moment they walk into the health center and is responsible for the overall patient flow as well as experience. Summary: This Full-Time Office Manager will work at our Employer Health Clinic in Orlando. This position will work 8 hour shifts Monday-Friday, alternating weekly schedules of 7 AM - 3:30 PM and 10:30 AM - 7 PM. This role will also need to be available for on-call shifts 1 out of every 5 weekends, as well as 1-2 Holidays throughout the year. Essential Job Functions
- Organize and maintain a filing system for patient charts, including generating chart numbers, filing and pulling charts.
- Manage daily operations, workflow, work schedule, timecard monitoring and ensuring appropriate staffing levels and monitoring overtime for an effective and efficient front office.
- Orient and train new front office staff.
- Oversee site specific identification badging process.
- Manage the Performance Evaluation (PMP).
- Coach and provide feedback to staff on a regular basis.
- Review all medical records release requests and refers to appropriate department per Premise Health Procedure.
- File occurrence reports as necessary.
- Support adherence to Premise Health policies and procedures.
- Ensure billing and reconciliation for services rendered and for monthly statements and collections.
- Manage petty cash and credit card reconciliation.
- Support front desk staff by assisting with phones, making appointments, greeting and directing patients and visitors, registering patients, etc.
- Coordinate referrals for patients when necessary.
- Ensure office equipment maintenance is current and properly maintained per manufactures instructions and document appropriately.
- Assist Health Center Manager with clinical scorecards and site audits i.e. gap analysis and action plans when appropriate.
- May require other duties as assigned.
EducationBASIC QUALIFICATIONS
- Bachelor's degree or equivalent work experience required.
Experience
- 3+ years of management experience within the health care industry preferred.
- Direct management experience over 10+ employees
- Experience with electronic medical records preferred
Knowledge and Skills:
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Strong computer skills (Internet software, spreadsheet, word processing etc.)
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- The ability to communicate information and ideas in speaking and writing so others will understand.
What We'll Do For You At Premise Health, you're not an employee - you're a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we're all working together to deliver exemplary and delightful service to our clients, their employees and family members. We're proud of the culture we've built, and we aim to assist our team members in living their best life - in and out of the workplace. That's why you'll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We're also not afraid to share what we're up to - check out some of our smiling faces. As an employer, we want to compensate you for the work you do with more than a paycheck (although you'll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.