About UsChesPenn is a network of community health centers spanning Chester and Delaware Counties. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!Position SummaryChesPenn Health Services is seeking a dynamic, customer service driven professional to manage our Center for Family Health at Eastside.Qualifications
- Associate Degree or Post High School Education; Bachelor's Degree a plus
- Two or more years' experience in a leadership role
- Current COVID-19 and flu vaccines required
Knowledge, Skills and Abilities
- Good written and verbal communication skills in English.
- Outstanding customer service skills, including conflict resolution
- Strong leadership skills, including the ability to mentor and train
- Able to function independently in a high-pressure environment.
- Proficient knowledge of data entry.
- Positive and enthusiastic demeanor while directly working with patients and coworkers.
- Possession of a valid driver's license and a licensed automobile preferred.
- Sound judgment, problem-solving, and decision-making skills
What You'll DoCustomer Service:
- Ensure completion of all appropriate forms and assembly of chart- associated with registering a new patient
- Verify and maintain up-to-date entries in patient demographics and insurance fields
- Practice and teach excellence in customer service
- Verify and qualify completion of required sliding fee applications
Supervisory:
- Train and supervise front desk staff
- Arrange clinical coverage in the event of absences, lateness or urgent situations
- Monitor patient flow by periodically surveying volume waiting for service, waiting room volume, and make patient/provider adjustments as needed
- Serve as a team leader for all staff at the site
- Arrange facility management, and repairs
- Verify and approve payroll and leave requests
Clerical:
- Maintain daily and monthly statistical logs
- Secure and collect co-payments at end of day and verifies against daily encounters
- Prepare and submit Daily Operating Report (DOR) to administration daily by 11:00 a.m.
- Maintain and monitor monthly schedules for providers
General:
- Maintain equipment and order supplies
- Conduct and oversee monthly site meetings to disseminate policy and procedures of the organization
Technology:
- Train new employees on all aspects of the practice management information system
- Assist the Directors of IT and Operations with troubleshooting of software and Internet issues
- Work with Director of IT in monitoring the computerized components of the practice management system
What We OfferChesPenn offers generous benefits, including:
- Medical, dental, and vision insurance
- 401a retirement account, funded by ChesPenn
- Life insurance
- Generous vacation, sick, and personal leave
- Tuition reimbursement
- Employee Assistance Program
ChesPenn is an Equal Opportunity EmployerBecause employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.NOTE: ChesPenn uses a web-based application portal and emailing system to correspond with applicants. Please be sure to add ...@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.